Verde Valley Medical Center

I spent three horrifying days in this nightmare facility. I slipped a disc and was brought in by some wonderful ambulance staff. But for a short time the second day, this was the end of my attentive care. The ER doctor took forever to give me something that addressed the pain. Eventually my screaming bothered him enough to prescribe morphine. All but one of the nurses and aides were dismissive and indifferent. I asked for gluten-free meals and was served wheat toast and Special K for breakfast. I took a moment to explain to the aide what wheat and gluten were and asked for something else. The aide brought back a box of Wheaties. The next day I pressed the button for assistance. After I tried three times, I pulled myself up and worked my way to the door. I pressed The button again. The red light above my door flashed and I could hear the buzzer at the nurses' station. I peeked out the doorway and saw half a dozen aides and nurses there chatting. A couple looked toward my door then turned back to their conversation. Later that day the Hospitalist showed up. He actually screamed at me when I confirmed I didn't come to the hospital in a timely manner. These are just examples of the constant hatefulness from the staff. A very nice nurse came the second evening and asked how things were going. I hesitated to share but she insisted. When I told her, she actually began to cry. I guess this happened a lot and she wasn't able to do anything about it. I appreciated her kindness. She apologized that she couldn't stay. She apologized for the person who would take over at the end of her shift. I left the next day, against the doctor's protests, but I couldn't take it any longer.
1 6 years ago (28-05-2018)

I have had some hospital stay experience in the past. I put this facility in the top. PT, RT, nurses., staff and the doctors are exceptional. Dr Mapel thank you for your straightforward bedside manner. After a month stay they put me in re-habitat facility for 9 days just to get myself back. Once again thanks.......oh and husband thanks you as lao
5 7 years ago (06-05-2018)

I just gave birth to my new son Robby. He's perfect! I had a really bad experience here with my first son which was almost 3 years ago. This time, maternity ward has really stepped up their game! The nurses are so much more supportive & helpful! Mandy & Jordan were my day nurses! They also helped keep me going and Jordan helped me during labor! Dr klouse was my epidural doc! And boy is he amazing at what he does! The last doc I had stabbed me 8 times and still couldn't get it to work. Dr klouse did it in his first try!! And of course I can't forget to talk about my amazing over night nurse Debbie! She's helped me with my breast feeding and showed me some tricks to latching better! She's even volunteered to watch my newborn for a few hours so I could sleep since I hadn't in over 24 hours. And okay, if I'm being honest here, Debbie was my favorite! :-) These guys also did a good job with helping my pain stay reasonable, if not gone completely! I highly recommend these nurses! To top it all off, they are always smiling! 🤪
5 7 years ago (28-03-2018)

I have VA medical, but i decided to go here instead, thinking it would be faster. But this is a pure Dump in every sense of the word.It takes a Doctor 5 minutes to take,sutures out. I was waiting 3 hours. 1 hour in a room. No nurse even said a word. They were Utterly Rude. So i called the VA while i was waiting in the exam room,and they set an appointment for tomorrow. So i just walked out. Ill take the VA any day of the week. They made no eye contact with me the whole time,hoping i dont ask them a question. There was a 80 year old man in a wheelchair waiting longer than me. If you ever find yourself here in dire need of adequate medical care, you better ask for a Priest. These people are Callous and angry. The Male nurse i had was a idiot. He wore his little brothers scrubs with his Tattoos hanging out.He led me to the exam room and said absolutely nothing. I was there a total of 3 hours waiting for a overpaid Doctor to remove 5 sutures from my finger. Its a horrid place where Evil Lurks. The,Grim Reaper makes his home there. Im going to The Sedona ER next time, even if i die on the way.
1 7 years ago (15-05-2018)

Friendly but, seems like a training facility more than a professional hospital. My release day kept getting pushed back due to lack of communication. Only as a last resort would I recommend this place.
2 7 years ago (21-04-2018)