Video Only Beaverton

Reviews, get directions and contact details for Video Only Beaverton

Address: 12000 SW Canyon Rd B, Beaverton, OR 97005, USA

Phone: (503) 520-0520

Website

State: Oregon

City: Beaverton

Zip Code: 97005

opening hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

Considering all they do is sell TVs and home theater related items not very knowledgeable and helpful when it comes to product info and specs.  I've had better luck with the kids at Best Buy.  My last phone call the guy sounded put off because I was asking him detailed questions about their products when someone in came into the store in person. He "attempted" to get off the phone with me to help them.  The prices are good but you might as well do your research and purchasing online.

 7 years ago (06-01-2018)

Great selection. Didn't buy anything but the salesman said they'll price-match Amazon.

 6 years ago (25-05-2018)

I just came out of this place to pick up my order when i was talking to the store manager named Kyle and pointed out that they made a mistake on the order that i wanted to order the def tech SC6000 and not the SC4000.   I wanted to cancel the SC4000 and get the SC6000 for the same price that i originally deal with Sean.  He then went on the rant that no way we can give you that low of a price.  I said what you mean, it was the same price Sean and I agreed on.  He said he can't do it.  I was like between $15 more meant nothing to me but i didn't like the tone or the way he talk to customer.  so i corrected that.  Then he tried to force me to order the Denon top of line receiver so that i can then give me the same deal as the def tech SC6000.  I told him that i want to hold it off for now until June but he kept on nagging that i should order it.  Then he went on to say that "oh, you're the guy that played us with other video only store for better price"....and that just pissed me off.  So i cancelled the entire order and get my money back.  After that i confronted the guy named Tom that i worked with a while back for the TV because i felt like the reason for the comments was from him.  I didn't buy it from him because i didn't feel he treated me well enough.  While me and my sister was looking at the tv, he was showing off his boat and bunch of pictures of girls and their butts.  It made my sister and i felt uncomfortable....so I left. 
I ended up paying a little more on the TV from another video only store with better and more professional salesman.  

Anyhow...of all the time, Tom was holding grudges rather than figure out how to be a better salesman to serve customers.  
As for his manager Kyle, he needs to be a role model for his colleague.  I was expecting more of a customer friendly remarks as in:
"i'm sorry we've got your order mix up.  As an inconvenience to you, we're going to do it for the same price".....man that would get me head over heal and give him my credit cards to buy whatever he thinks i need.  Instead, i'm getting, "no way, we can't sell you at that price. In fact, this is not our mistake....you bought this one....all we can do is refund you....no we should not even discounts it for you."  I mean, heck....the reason i go to video only because i know you guys give some additional discounts.  If not, i can buy online (ebay, amazon, etc) or at Best Buy.

There are some other good salesmen at the Beaverton store and i will sorely missed.  But as long as Tom and his buddy Kyle still around the Beaverton store, i will not buy anything from there.  I better off buying it elsewhere  (at other Video Only location and not at the Beaverton one) and this is coming off of a long and loyal Video Only customer.

 7 years ago (03-04-2018)

Great service. Fair prices. Solid selection of quality products. I'll go back for more.

 7 years ago (28-01-2018)

The "BEST" place to buy your next TV. The staff is knowledgeable, friendly, and will work with you so that you get the best price, and warranty available on whatever model of TV you desire. I've bought several Tv's from the Beaverton, and Jantzen Beach locations and have always had a greaat shopping/buying experience. Thank you Video Only!!

 7 years ago (13-03-2018)

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