A&C Brothers Moving & Storage

Unfortunate. My movers were both very personable individuals which is important in any customer service role but this move simply didn't go as planned. 1.) When I spoke with Stephanie about a week before my move I listed the large items that I had and received an estimate of approximately $450 for a 3 hour move. That's pretty much the average and what I've paid in the past with other movers in the area with the same amount of furniture, clothing, etc. It took them 3 hours just to load the truck?! Total move time: 6.5 hours for a grand total of $834. During the move, the two movers constantly complained about the BIG job they had after mine. It was my impression they were dragging their feet (sometimes 20-30 minutes between trips from the truck to my apt) in an attempt to get out of it. 2.) 3/4 the way through the move in, the older gentleman said he needed to use the restroom and I was on the outside on the phone with Stephanie to pay my bill. When I came inside he let me know that he used my shower to freshen up as he had cat hair on him and hates cats. A little unprofessional and I was trying to hold myself together after just hearing that my price practically doubled. I believe in being kind to representatives on the phone and wasn't about to chew her out when it's not entirely her fault, but two days later I have such a bad taste in my mouth with how this all went down. After they left I went to take a shower myself and discovered the muddy/dirt MESS left behind by the mover in my shower. Not okay! 3.) I was asked to fill out a written survey at the end - I had to fill this out right in front of the mover and there was no envelope or anything to put it in.... I'm alone with two strangers much stronger than me in my home, how do you expect me to be honest in this position? Of course I gave a glowing review. 4.) The mover told me it was only his second time doing billing and didn't know how to do the carbon copy with my card. I had to walk him through it. They arrived on time and treated my belongings with respect. Also, there was no damage done to any of my furniture, so I'm going to give them 2-stars instead of 1. If they would've shown more empathy for being so off on their estimate, I probably would've given 4-stars. An ESTIMATE is an ESTIMATE not a promise, I recommend to Stephanie that she ask more detailed questions before giving a quote. I'd recommend to the movers to not discuss other clients in front of one that's currently paying them.
2 8 years ago (27-03-2018)

The movers arrived two hours late, lost the hardware to put together the dining room table and the master bedroom bed. We have called 8 times with no leads on the hardware. In addition, the movers stole an item from the house and when we called to complain they mysteriously “recovered “ the items. However, we have to travel to their office to recover the item that they stole. The company quoted 4.5 hours to move but it took more than 8 and they still didn’t finish. We had to rent a U-Haul to finish on our own. What a nightmare. Do not hire this company if you value your time or your belongings.
1 8 years ago (18-04-2018)

I found them to be very professional efficient and effective. Although we got a later start than I had anticipated they got in and got my stuff loaded in record time and wrapped properly and we got to the new place in actually less time than I had anticipated. They were friendly and very good at what they do I would highly recommend them to anyone who's moving. Their prices are reasonable and you certainly get more than your money's worth with them
5 8 years ago (27-03-2018)

Great outfit!! Good value for the cost. Conscientious polite professional movers. They even called to ensure that all went well. I would recommend them to anyone needing their services...
5 8 years ago (27-03-2018)

I apologize that I am bad with names but my movers were amazing! I was told movers would be here between 8-10am. They were at the apartment right away. They were polite, funny and friendly. A job that was said to take three hours, took less then two hours for them. They worked great as a team. I believe their names were Brian and Kenny? I could be wrong and I apologize because they were awesome!! I will definitely recommend them to my friends and family.
5 8 years ago (02-03-2018)