Arizona Discount Movers

I scheduled a move in advance for December 28th between 12pm and 3pm. At 2:30 pm I called the company and attempted to confirm that my move was still scheduled as they had stated they would call when they were on their way. It was cutting it close and they told me they would be calling soon to let me know they were coming. A few minutes after that call they did tell me they would be at my house in 45 minutes to an hour. I immediately called the office back because this was later than scheduled. They informed me that there was an issue with the move before mine. I waited until 3:59 pm. I called the office back and was very upset that they still weren't there. They informed me that there was a problem with the move before mine but they would get me a discount. The office then called me back at 4:46 pm saying the movers would be there in thirty minutes. At 5:06 pm the driver, Mike, calls saying they are leaving and will be there in thirty minutes....see the problem? They finally showed up at 5:44 pm and my keys had to be turned in at 6:00 pm. I am fuming because I have to pay for another day at my apartment now. The driver has me sign the paperwork and then writes the arrival time as 5:22 pm! The two movers did a great job of actually moving the furniture. Once they arrived to my new address, Mike says that they will be only charging me for two hours to compensate for my time. Guess how long the move took? Two hours and two minutes. I think they should do more than save me 2 minutes worth of money seeing as how they strung me along, showed up late, and caused my keys to be turned in late. I packed my apartment and had everything sitting by the door for them! I will never use this company again because they failed to give me any sort of "discount" as promised. They made up for nothing. I was promised a follow up call first thing in the morning and received no contact.
2 10 years ago (04-01-2017)

This is the worst moving company that ever existed. I had put a $80 deposit down for movers to move on Saturday. 30 minutes before they were supposed to be here, they called and said they had a driver no call no show then they rescheduled for today Sunday at 12:30 and no one has showed up nor will anyone answer their phones. So unpoeofessional !!!
1 10 years ago (02-10-2016)