AAA Middletown Car Care Insurance Travel Center

I'm writing this review helping my grandfather who is 87 years old and whom was taken advantage of at this AAA facility. He went in there to have an oil change and to ask about a specific noise aware of the what the issue was but wanted confirmation and the mechanic came back explained what was wrong my grandfather agreed to have that repaired and then stated that the exhausted needed to be repaired and made it seem important and it needed to be done asap. He then asked for myself to be called and explained the issue. The exhausted only had a small hole in it and didn't need to be repaired asap. I wasn't called until it was ready to be picked up and repairs were already done. I spoke with the manager and nothing, stated they did nothing wrong. DO NOT allow yourself to be taken for a fool there or let it happen to your family members. They took advantage of an 87 year old man that had an Italian accent and that wore hearing aids.. NEVER AGAIN!!! This is not a way to get more business and meet your quota. If I could've given them no stars I would have.
1 7 years ago (23-02-2018)

First time there to have my battery changed today. The facility is clean and staffs were friendly and efficient. I would like to give a five stars if they were sure about the labor cost beforehand.
4 8 years ago (25-09-2017)

My car would not start on Sunday, August 27th. I tried it again on Monday. It still did not start. My daughter said that it did not sound like a battery but it could be the fuel injector pump. I called AAA and had it towed to Middletown because it's closer than Eatontown. They called to give the price to run the diagnostic. Of course it was the fuel injector. They needed to order a part. So far so good. Then things went south. My daughter was told that the part came in late in the day and the car would be ready the next day. OK. The next day she's told that the part just came in that morning. Someone's lying. They kept promising it but it was never done. Finally it was done on Saturday. My daughter went to pick it up with a signed blank check. They would not accept it because it was a "starter check." First of all, a starter check has a name typed in or hand written. This was a printed name on a check with a high number. Obviously an established account. A check with only a name is often known as a line check. This same account paid for AAA membership but can't pay for repairs. This greatly inconvenienced me as well as my daughter. She finally gets the car home and the gas gauge is not working. No doubt things were not lined up properly. These people are not fit to repair cars and their customer service is horrible. Lying is never acceptable. I don't know what I would do if there was no AAA in Eatontown! Don't waste your time in Middletown. Never again!
1 8 years ago (04-09-2017)

Great service . And helpful.
4 7 years ago (20-02-2018)

Came in for an oil change and car ran rough for a few days after. Really nice folks there. But when I turned the card over to them I Specifically asked them to Only charge the oil and Not touch Anything else and Not try to upsell me Anything. They didn't follow that very simple instruction
3 9 years ago (20-12-2016)