AAA Toms River Car Care Insurance Travel Center

Took my car in for new brakes, rotors and tires. Asked Maureen at the desk to let me know how long it would be so my husband and I could decide whether or not to wait or come back being that we had our baby with us. I asked her three times if she could tell us how long so we could just come back, every time the answer was that they are almost done. We ended up being there for three hours! This would have been absolutely fine if they had just told us to come back. When I finally got my car back it made weird sounds on the way home. By this time we needed to get the baby home so we couldn't go back. I called them the following day and they told me to bring it in the next day. On the way back to their shop something fell off the front of the car and I could hear dragging. Turns out they didn't tighten the bolt to the caliper enough and it fell off! How dangerous if I had been driving on the parkway! They offered to give us money back for the labor of that wheel in the form of a check. They couldn't just give us a refund. It took three months to get the check when we were told three weeks. I had to call over and over again requesting the status of the check and they kept telling me they mailed it already. Finally after three months ONE check showed up a few days after the 10th phone call to them. I learned my lesson. AAA may be trusted if you're stranded on the side of the road but I would NEVER bring my car to one of their service shops again.
1 7 years ago (29-03-2018)

My favorite place to get my oil changed that I've ever been to! Their repair shop is 100% honest and that's the most important thing to me. They don't try to sell unnecessary services and the charts they have explaining fluid levels in the waiting area -- and on the sheets they hand out -- are really helpful. Probably the only service station I've never had a bad experience at and everything they offer is extremely affordable. They're also relatively quick and speaking of the waiting area - it's really clean and comfortable. I wish AAA had these types of shops in other states, because they're the best at what they do.
5 8 years ago (25-07-2017)

My car was towed to this facility with a dead battery and "on" check engine light. Service person convinced me the problem was the alternator and replaced it and the battery. Tow truck operator had tested the alternator and said it was functioning. Returned the car to me with check engine light on and charged $900. Easy money for them, scamming people.
1 7 years ago (19-01-2018)

Very pleased with my first experience with them during an oil change. I plan to have them do my brakes in the future as well since they quoted me the best price. Plus they guarantee their work!
5 8 years ago (01-09-2017)

They take good care of you. I wholeheartedly recommend them
5 7 years ago (24-12-2017)