Big Bens Towing & Recovery

Reviews, get directions and contact details for Big Bens Towing & Recovery

Address: 35 Henry Ford Cir, Waldorf, MD 20602, USA

Phone: (301) 885-2444

Website

State: Maryland

City: Waldorf

Zip Code: 20602

opening hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

Reviews

The negative reviews may be true. Called to give benefit of the doubt. The guy act like he didn't want to answer the phone. If you are a business state the business name in a clear voice not like I just woke you up. Then he answers my question about the cost for call $75 and $5 per mile. I verify then thank him and hang up. No more than a minute later after thinking yeah let me use this company. I call back and the phone clicks I'm thinking to myself someone is about to say something. I listen for a little bit no "Big Ben towing how may I help you" Even a "Big Bens how can I help you" nothing! These jokers didn't say a word and just HUNG UP THE PHONE! 

USE AT YOUR OWN RISK! 

They have the nerve to say people are putting fake reviews out there.  I don't know about that but one thing I do know is busines.  Apparently you don't have any customer service skills.  I wouldn't trust you with my vehicle just from the phone exchange and if my insurance uses you I'm reporting to them to remove you from their listing as well.  What a shame for you to try to respond to bad reviews and it's apparent there may be some truth to them.  You actually get a NO STARS!!   If you don't feel like working then don't advertise. 

FROM A REAL CUSTOMER WHO NEEDED WHAT YOU OFFERED!

 7 years ago (30-04-2018)

Big Ben and son went above and beyond to help me pull a Gator out of a remote location.  The gator was stuck in mud in an area with 0 access for large vehicle.  Ben brought his tractor and 4 wheeler and made a way to get the vehicle out of the woods.  This was a tough job that took several hours to complete but they did not give up and I was able to recover my vehicle.  5 STARS

 6 years ago (29-05-2018)

I would like to apologize to the company for my daughter for being so rude to you guys, it was her own fault for being parked where she shouldn't have been parked, and all because she listen to the wrong people and end up with her vehicle being impounded, I also wanted to thank you guys for able to take a Credit Card, I know you guys were only doing your job and protecting your communities. I do give it to your drivers for not cussing her back, because if it was me it would be a different story. Your Drivers are very professional and you should be proud.
Again I'm sorry for the way my daughter acted towards your drivers.

 7 years ago (14-10-2017)

Service was prompt and professional. Price was reasonable. They worked with my schedule, as I had to drop my kids off before meeting them. They also gave me a call to let me know they were there.

 8 years ago (25-03-2017)

Awsome

 7 years ago (11-04-2018)

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Maryland towing service

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