Brandenburg Telecom LLC

I'm not sure if I'm a BB Telecom or BB Telephone customer, but these folks are crooks. They require a phone line for DSL access in some areas, but not in others... and then blame it on the fact that they have separate subsidiaries and can legally charge different rates for different offerings. Well NEWS FLASH - just because it's legal doesn't mean it's right. Do the right thing BBTEL - stop charging customers for phone lines that they don't want just to access the internet.
1 9 years ago (17-02-2017)

We have had Brandenburg Cable for years and years. We got BC after being dissatisfied with another local cable company. We are getting ready to move out of state and have found that in that area the two cable companies have horrible reviews in regard to every aspect of the service. And we found out first hand as we were trying to get cable hooked up. That made me think about how satisfied we have been with Brandenburg Cable. I guess most of us fail to give a good review. The TV service has been consistently good. The servicemen have come out in a timely manner every time I have had an issue, even very small issues. The servicemen are here when they say they will be here. And I have not needed them very often. I have no trouble reaching the office via phone at their location - not in a foreign country! I think paying for cable anywhere is too much to pay to watch TV. But we have not had unreasonable increases in the bill; it did not go up drastically after a certain timeframe- like so many national companies do. I have been very satisfied with their service and if we ever relocate back to this area I would use them for both internet and Cable. I already had my cable provider when I got BC which is why we didn't have internet with them as well.
5 9 years ago (06-07-2016)

Poor to nonexistent customer support on weekends
2 9 years ago (29-08-2016)