Emerald Coast Vacation Rentals & Sales

Emerald Coast is a terrible company that cannot be trusted... Our family booked a trip at one of the properties operated by Emerald Coast Vacation Rentals & Sales. We had a confirmation number and even called to make sure it was ok to book from Wednesday-Wednesday. We did everything in our power to make sure we were not going to have problems being that we knew it was an odd vacation plan to travel from Wednesday to Wednesday. But our work schedules dictated this. After calling to verify it was ok and also the online availability showing it was acceptable, we went ahead and booked our stay. We received a confirmation number and a followup email confirming our stay was booked. At that point, we went ahead and purchased flights for 6 people for those dates. To make matters worse, we had a death in the family take place the night of us booking our trip. The reason I bring this up is because Emerald Coast Vacation Rentals emailed us back the next day asking if we could move our dates because they will not honor those dates of arrival and departure and that if we could not move our dates that they would cancel our confirmation. We did not check emails for a few days as we were dealing with the loss of a loved one. When I emailed Emerald Coast Rentals back 4 days later explaining that we had a confirmation number and that we already booked out flights, they stated that there is nothing they can do and that I did not respond to them in a timely manner after they reached out to me the day after receiving our confirmation number. They tried throwing it back on me as if we did something wrong here. They went ahead and cancelled our stay and left us scrambling to try to find another place to stay at. I will never go through this company again after seeing how they dropped us as if we were nobody to them. A confirmation number does not mean anything either I take it when you deal with this company.
1 7 years ago (11-01-2018)

Bad experience. We booked a condo through them for a week in Destin, St Maarten's Silver Shells. After driving all day and checking in at 6 pm we found the condo completely dirty with dirty linens piled on the floor. It turns out it hasn't been cleaned. The next day we found out the stove was not working properly. Also found out we could not book any activities in the package because they forgot to add us. This our day one so don't know what else to expect. No one answers their after hours phone line. I would not book through them again and will recommend my friends not to.
1 7 years ago (17-09-2017)

I tried to book with them for Spring Break and it was a horrible experience. They were not very helpful and rude. We booked with them through Home Away and the property that they had marked as available ended up actually not being available. This would have been fine, but they failed to decline the reservation so the money was never put back into my bank account. I ended up having to go through Home Away to sort everything out and it took 3 days to get the money back into my account! Overall bad experience.
1 8 years ago (25-02-2017)

My wife and I rented emerald waters 204 for our honeymoon the the second week of June 2016. We had a wonderful experience! The condo was tastefully decorated and very comfortable. It is located convenient to the beach, just a two minute walk, and close to all that Destin has to offer. We will be back again! Richard and Kim Jordan Brandenburg, KY
5 9 years ago (18-06-2016)

Sometimes they choose not to pay for employees for their job performed, and treat former employees like a dogs.
1 7 years ago (28-08-2017)