Waterfront Vacation Rentals

As an owner that has since changed from Waterfront to Sandy Beach Rentals, after our last rental thru Waterfront checked out, they did not clean the unit stating that we changed the locks. When told that the bottom doorknob lock was ok but the top deadbolt was changed I sent a picture of the lock proving that the doorknob had no lock. I was reimbursed what I paid to have the unit cleaned. The previous customer should get their money back that they paid for cleaning. I hope the other owners will wake up and dump waterfront because they are ruining our reputation.
1 9 years ago (19-07-2017)

Dont book there We didnt get any help or Information during Irma. They dont care after Check in.
1 9 years ago (13-09-2017)

This place does not do any maintenance on their properties and everything is extremely dirty! I had to clean the room before even entering since they would not help! They took our money and wouldn't come over and clean the unit so we spent several hours doing it ourselves. Do not do business with them as they are rude and will charge you $50 to clean even after you have left the property. Stay away from them.
1 10 years ago (04-01-2017)

Terrible! I am a teacher who was in need of a quiet beachfront getaway...instead I got a headache! A few key words: 1. Blood stained comforter 2. Dirty boxspring with various colored stains 3. New comforter never returned 4. Broken shower head 5. Broken DVD player 6. No apologies...I was told the property was "old." ?!?!?! Please don't stay here. Seriously.
1 10 years ago (28-01-2017)

We arrived to our rental late and quickly realized that it was not cleaned from the previous renter. The bed was unmade, the kitchen counters were dirty, there were dirty towels in the bathtub, and the previous renter's information packet was still on the table. We attempted to call the "24-hour line" and finally spoke to someone in New Jersey at 11:30 pm who told us "there is nothing we can do." Our vacation was soured from this experience. We went to the rental office the next morning and while all staff members seemed to be "understanding" we were told otherwise by the maintenance department at the unit. Our experience was not the first of a condo not being cleaned and that those who would be cleaning were "sketchy" otherwise. We removed our belongings when it was finally cleaned. We were also guaranteed a return call that day with information about a refund due to our experience. No call was ever received. We did get an email stating we would be getting our cleaning fee refunded however this has yet to come through. After another hour on the phone with the rental company we were told we would be getting a call back, again we wait. We will never stay at a property through this company again. Poor customer service and terrible follow through.
1 9 years ago (29-03-2017)