Greenville Center

My grandfather was put here after his hip replacement for therapy. The therapy staff is awesome!!!!! However, the majority of the staff is awful. They do not consider the safety of the residents. I was visiting one day and I found a resident on the floor. After alerting a nurse, who gave me attitude, no measures were taken to be sure there were no broken bones or internal bleeding. Later on, the same day, my grandmother, went to visit and she found my grandfather on the floor. Again, no measures were taken to be sure there were no injures. That is 2 falls in a 12 hour period that were discovered by non-staff members. Better safety policies are a need at the facility. Very unacceptable.
2 8 years ago (17-08-2017)

Funny how I can get harassed by my soon to ex wife Kimberly Fague who is I'm management and has the dementia unit to run. Kimberly is to busy texting me from work and making threats from her cell phone. When I called to complain to Lori and Donna, they went , what would you like me to do about Kim being on her cell phone all day instead of working and making sure the patient's are getting proper care. So I guess it's ok for certain people who work for Lori and Donna to get away with murder!!!!! All I know is I would never put any of my family members in Greenville Center. No wonder why they have a low rating, also Kim Fague has an Elderly abuse complaint put against her too and nobody ever looked that up from Greenville Center lol. Wow. Good job guys.
1 8 years ago (28-10-2017)

We moved my aunt to Greenville in late November. She had lived in a private pay facility (Assisted Living, then Memory Care) for the past two and a half years and for a variety of reasons we wanted to find her another place. Despite the phone issue noted in another review (which admittedly was unnerving--and I live 20 minutes away!), I would rank this facility well. Phone service as since been restored. It has more staff and our experience on Sun Unit has been very positive. There are several very nice common spaces for visiting, a nice coffee cafe area and two other rooms for visiting as well as the cafeteria. My aunt has a roommate for the first time in her life, and much less living space, but despite that finds this facility better because a)not all the residents in her unit are advanced dementia patients so more of them say hello and talk to her b)there is more staff than at the other facility she was in c)she does not have to be in a lockdown unit (unlike where she was before--whether or not the patient was a flight risk, there was one level of security for the entire building) and d)there is a beautiful view of a lake/reservoir from the dining room, and the dining room is a separate room as opposed to the entryway of her former building. For non-flight risk patients there is also access to a large outdoor courtyard with trees, tables and benches on grass between a paved walkway. There is also more programming--the very first day she was there they had a local church choir in to sing Christmas Carols, something we had tried to help make happen at the other place and never could. The physical therapy provided is really helping my aunt and the staff are very safety conscious and patient. My only wish would be for a private room because my aunt's roommate has severe dementia and keeps her TV on a lot, but we are going to be able to buy noise-canceling headphones to address that issue.
4 10 years ago (05-01-2016)

My Aunt is a resident in this center and honestly, much of her care is good. Most of the nurses and CNA's are friendly and helpful. There has been one nurse in particular who is extremely unprofessional and outright mean. Unfortunately, all efforts to alleviate this situation have been exhausted. The leadership refuses to effectively fix this problem. As a result, my poor aunt is afraid, extremely stressed and her physical health is declining. Now we have to consider the difficult task of moving her.
1 11 years ago (03-07-2014)

No phone service for the entire facility for the past 3 days! Unacceptable! Had to drive up from NY on Christmas Eve to see that my mother-in-law was okay and bring her a cell phone which she can't use because there's no service!...there is no communication available! Outrageous!
3 10 years ago (24-12-2015)