Hampton Inn Baltimore-Downtown-Convention Center

Nice location, staff was friendly and welcoming. Room was good size and clean, the bathroom was nice. Valet parking was $40 but they were very friendly and quick. Breakfast was pretty standard for a Hampton Inn, nothing to write home about but it did the trick. All in all, a very nice stay.
5 8 years ago (16-05-2018)

Everything about this hotel was FABULOUS, with one significant exception--the bed was the definition of "firm." Even my four year old remarked how hard the bed was and said his pillows felt like they were filled with sand. But the hotel was clean, up to date, well-kept, provided an excellent continental breakfast, and was within walking distance of restaurants and attractions. The staff was friendly and helpful; and for having a high occupancy, it was totally quiet at night.
4 8 years ago (11-05-2018)

Avoid this place at all costs. I don't know where to begin. The hotel is situated next to a stadium. When we arrived, they had extremely loud obnoxious music coming from downstairs, because it was some opening day for their team. The noise from the street could be heard very loud in the room. This might be your thing if you're into loud noises in your room, but if you're like me, then next time choose some place that is not directly next to a stadium. Next thing is the valet. There is no self parking at this hotel, so your only choice is to use the valet or use some other parking garage. The valet costs $38. I specifically asked the valet if that was a daily charge or for the duration of the stay. He told me it was for the duration of my stay (which was 3 days). However, upon checking out, I was charged $38 per day. I called the hotel and they said the daily charge is posted "everywhere", and there's nothing they could do. Well, apparently it is not posted "everywhere" enough, because I didn't see it, and even the valet didn't know about it. Either that, or he flat out lied in my face. I could have easily gotten a better parking deal somewhere else around the area, had I known it was a daily charge. For the price of this hotel, I would have expected a better room, and better customer service. The temperature in the room was either too hot or too cold (adjusting the thermostat had no direct correlation to what was happening in the ac unit). At one point, it smelled as if something was burning in the heater. I also expect the checkin staff at this price to be more proactive about telling guests about complimentary services. For example, I wasn't informed about the complimentary breakfast until I asked about it on the day we checked out. Every other hotel (even much cheaper ones) I've been to would always let guests know stuff like that ahead of time.
1 8 years ago (02-04-2018)

Brought our two granddaughters to the inner harbor. The hotel was great for them... Friendly, food, hot coco, snack bar and pool. Also we were looking for a taxi and the hotel's shuttle gave us a ride. Please check to see the hot tub is up and running for your visit, it wasn't when we were there.
5 8 years ago (23-04-2018)

Spacious room (compared to most in the UK anyway but pretty standard in the US). I enjoyed the inclusive coffee all day, occasional food like popcorn and biscuit. Breakfast didn't have very good choices but will fill you up, pretty standard for this Hilton brand. Experience with staff may vary per person. Saying that, some aren't as good with service as others. Has a gym and pool but I've not used them cos they're not worth using as too small.
3 9 years ago (30-01-2018)