Comfort Inn & Suites BWI Airport

Clean and comfortable room. Good Linens. No foul smells. LED TVs and appliances all working. Good breakfast with eggs and meat. Security needs Improvement. Adequate parking. Good location. Hot water buried between warm and hot. Great personnel and front desk people. good breakfast with eggs and meet. Security needs improvement. Adequate parking. Good location. Hot water buried between warm and hot. Great personnel and front desk people.
4 7 years ago (21-04-2018)

I absolutely adored this hotel. The front desk staff was amazing. Had a small crack in the tub and the front desk called maintenance which arrived in less than 5 minutes!!!!! The room was super clean and looked just like the pictures! The staff member at breakfast was super friendly and helpful. She made sure no one had a sticky floor, conversed with the guests, and helped with the elusive waffle maker lol. The breakfast was so yummy...and filling. Even had healthy choices for my friend that was diabetic!!!!!!! I will definitely be staying here again. Absolutely amazing experience. Kudos!!!!!
5 7 years ago (07-05-2018)

Would watch out for any additional charges. No issue with the hotel or the room but how they missed up charges afterwards. Stayed one night and was charged for two. They confirmed my reservation was for one night but claimed I stayed beyond it. This was refunded but then charged again a day later. When called back, was told it was for storage due to "excessive items left" but there wasn't a list of supposed items and the employee didn't know where they were being stored. This note was added after the refund took place about a week after my stay. There were no items left. This new charge was refunded. Will see if any more charges appear.
1 7 years ago (10-05-2018)

Let's just start off with saying the employees are doing what they can with the scrapes that's been given. When myself and a family arrived to the hotel we were met by a nice gentleman who checked us in. I was excited to finally make it in... It was late and we we're tired from travel. When we got in the room the first thing we noticed was the smell and the fear of someone being in the room. We fumbled around until we found a working light (yes some of the light fixtures were out). Once we were able to see the room we we're immediate disgust. Not because the room was average because we didn't for crazy amenities but a decent place to lay our head. However we did not receive that from this room but we decided to keep checking the room out because honestly the smell and light fixtures being broken wasn't going to stop my sleep at that point. But then we noticed the adjourning door to another room was broken. Like we couldn't lock our side of the door if we needed to. That with out a doubt was enough for me to leave the room but cousin continued to examine the bed should would've slept on and noticed unwashed stained on the bed and literally that bed was set on or slept on and covers had not been changed. It was like we had walked right in after someone had just out. (Creepy) So at that point enough was enough we had seen all we needed too. We requested another room and to our delight we got a new room. All ready to settle in room not the best in decor but hey that's not a deal breaker but was, was the bath tub being filthy in our new room. Discovering this sent me through the roof called down to the front desk but they told us no one would be here until the morning time. I asked is it possible to just get a new room at this point new staff came in which I had this conversation with and she said that there was no double beds available but we could utilize the shower in the room next to us (like who'd honestly want to do that). At that point we would have to wait until the cleaning team comes in the morning. In my experience the front desk would do it if no one else is available and she also mentioned that she was the only staff onsite but almost the entire hotel was booked! That's poor management at it's finest. Anyways we ended up missing an important meeting (the whole purpose of is flying out there) because the cleaning team wouldn't start cleaning until 8 am (meeting was at 8) craziest thing is that there were cleaning people there since 6 am. Wouldn't recommend this place to my enemy.
1 7 years ago (25-04-2018)

Pros: Price Simple check-in Good breakfast variety Polite staff Clean room Solid floors (didn't hear footsteps walking over me). There is ample parking Cons: It's off the beaten path and not very easy to find; thank you GPS. The elevators are super slow. You cannot access the stairs until you reach the 2nd floor..? The bathrooms need some love. The fixtures on the sink and tub were both very loose. They were actually pulling away and rotating around. Paint and caulk was peeling and chipping on the walls and around the tub. The walls between the rooms are thin.
3 7 years ago (19-05-2018)