Sheraton Baltimore Washington Airport Hotel - BWI

Horrible. Rooms are dirty, pillow cases sizes don't match pillows sizes. Beds are not changed. Rooms are not cleaned until you complain. We went with delegation and each member had to complain before they clean the room. And don't use their laundry and dry cleaning services. They ruined the clothes. Manager is never there always out of the office and promised to be back in a week... Bathrooms are disgusting. Photos are attached. If I could put a 0 out of 5, I would.
1 7 years ago (03-05-2018)

We stayed here much longer than we were planning. We were making our move to the states. This staff is incredible From the cleaning crew, maintenance people, drivers and everyone at the desk. I witnessed many of the guest being very low brow but the staff handled all situations amazingly and professional. I worked in customer service 11 years and I would have lost my cool. We left feeling like family. Now that we are situated I will be sending thank you gifts. It was that good
5 7 years ago (04-04-2018)

It's a Sheraton close to the airport. Very nice four star hotel. Parts of it feel luxurious, while others are average. Not the most luxurious available, but definitely a tremendous upgrade from a budget hotel. The staff are friendly and helpful too.
5 7 years ago (03-06-2018)

The room was nice. The staff was helpful but not very friendly. At least 3 other guests, along with myself, had to return to to the front desk after checking in to get a properly working room key. My second trip to my room, I opened the door to discover the bed occupied. I was given an alcoholic beverage voucher... I don't drink... And access to The Club Lounge for complimentary appetizers that were depleted. Also, I never received my scheduled wake up call...and THAT is why I decided to write the review. I would recommend staying at this hotel because it actually is very nice and near plenty of good fast food options. And the van driver was very informative and pleasant.
3 7 years ago (11-01-2018)

We enjoyed the room, staff was good but our real goal was to shuttle to BWI the next morn. We has to wait 2 shuttles to get over since they only carried 8 people, our return we to wait another 2 shuttles then the driver had the van running loaded our luggage shut the back & we were all locked out. Ugh, another 2 hrs wasted waiting on a locksmith. We'll be calling the GM tomorrow in hopes of a free room next visit otherwise we'll choose another park 'n stay location.
3 7 years ago (04-06-2018)