Hertz

The Hertz attendant working on Dec. 30th was very friendly, but the stipulations of getting a rental here is just asinine. For a two day rental, my total came to $100, but they wanted to put a hold on my debit card for $300 - a $200 HOLD?! This tells me two things: 1) Obviously charging me 3x the amount of my rental is just plain stupid. I don't have to pay this much in Dallas, Burbank, Kansas City, Denver, Wichita or Phoenix, so why does a Hertz office in Manhattan, Kansas, need to hold such a large sum of money? 2) In relation to such a large hold on rentals, this also tells me Hertz only wants certain people (wealthy) to rent their vehicles at this location. Even if this isn't the intention, this is the message you are sending. Large metropolitan areas don't have this high of a hold, so what makes the office here so special? High theft risk? I highly doubt that. You're better off renting from any other company in Wichita or Kansas City if coming to Manhattan.
2 7 years ago (02-01-2018)

Overcharged my account more than $300. Customer service was disgusting and left off my military discount.
1 7 years ago (21-02-2018)

Made a reservation, show up and the car I reserved is not available, they say another car is available so I say "fine, whatever, I'll take what I can get" but I had to wait over an hour to get that car. To be fair the staff was nice and understanding but clearly understaffed and overworked....the 1 star is not just from this single encounter it's from every encounter. I've NEVER received the car I reserved.
3 8 years ago (10-11-2017)

Their service was good. I got a great car and there was no disappointment. I will just advise that you may want to give them a reminder call a couple of days before pick up.
4 9 years ago (19-07-2016)

I booked a prepaid rental from this location to go home and visit family on leave. When I arrive they not only have my car that I reserved they also didn't apparently have the 250+ dollars used in the prebooking. They tried to charge me the full rate for a downgrade. After cancelling the rental the cooperate customer service was just as useless. I can honestly say I will never do business with this location or any other hertz location again.
2 9 years ago (06-07-2016)