Enterprise Rent-A-Car

The people at Enterprise were prompt and accommodating. As someone who doesn’t carry credits cards on them, I was still able to rent a car with little hassle. They required extra paperwork and proof of address but within 10 minutes I was out the door with a car. The prices are extremely reasonable and they offer pick-up and drop-off, which goes the extra mile (no pun intended). I would recommend to any first time rentalists, like myself.
5 7 years ago (08-03-2018)

Well let's just start with we reserved a truck via online. Showed up the website failed to inform us we needed proof of utilities. Well we got that figured out. Then they informed us it had to be two different utilities for the past two months. Which doesn't work for us cause it's all combined into one bill. It seemed everything we tried wasnt good enough. Customer service was unwilling to work with us in any way. We had phone bill history, rent history. But nothing worked. Needless to say wont ne going back there.
1 7 years ago (23-05-2018)

I rented a Chevy Impala for 8 days it was almost ready when I arrived the employee's were friendly and helpful. Great experience Thanks
4 7 years ago (05-06-2018)

Had to wait 25 minutes to pick up my vehicle. I’ve rented from Enterprise in Detroit 3 times this last year. The girl at this location made me call to find out my deductible, something I’ve never had to do. When I asked she said “I do this for everyone it’s not you”. I clarified to ask if it’s new to Enterprise as I’ve rented recently and never had to do additional verification. She said she does it because people have stolen vehicles. I noticed there was signage for a $150 charge for “uncrated pets” so I took note even though it wasn’t explained at all to me. The gas was only half full and sand all in the back of the van. When I returned the car a different employee told me she was charging me a detailing fee because there was dog fur in the back. I told her I would have appreciated knowing that keeping the dog in a wire crate would still mean they would charge me the $150. Evidently even if the animal is in a crate, if they shed, you’ll pay $150 for a surly employee to spend 5 minutes vacuuming. She told me the fur wouldn’t be in the back of the car if he was in a crate. He was in a wire crate in between the middle row, a concept she evidently couldn’t grasp because she just stared silent at her computer and had no other input. Honestly would rather drive to a different location in OP or Olathe than deal with this staff again.
1 7 years ago (25-03-2018)

If your with USAA for insurance, you cant go wrong with these peeps...they are always on top of it when something pops up - helpful and friendly - folks, just get the extra insurance ;-)
5 7 years ago (30-05-2018)