Budget Car and Truck Rental

This company sucks. I paid for a pick up truck, prepaid. But when I went to pick it up there was no pick up truck available. So I had to settle for a cargo van. I was running late for work so didn't really have time to argue or complain so I went off to work. Returned the van, decided I didn't want to use it and now I have to jump through all of these hoops in order to get a refund for the damn truck that I never got. Their customer service line sucks. I will not rent from this company ever again or even suggest it to anyone. They have the worst customer service.
1 7 years ago (26-05-2018)

Edit to my previous post. Just an update on my customer service experience. Now they're going to charge me for the van and the pick up truck. Both of which I didn't use. I didn't even get the pick up truck because there was none available. Great customer service budget.
1 7 years ago (26-05-2018)

Customer service STINKS!!! REFUNDS TAKE OVER A MONTH AND STILL HAVENT RECIEVED.!!! OUT OF COYNTRY ROBOTS ANSWERS CALLS, LESS THAN HELPFUL!!!THEY DONT HAVE NEGATIVE STAR OR THEY WOULD GET THAT!! AVIS DOWN THE STREET HAS THEM BEAT!!
1 7 years ago (20-03-2018)

Worst experience renting a car. Customer service is 100% worthless. You get tossed around and each call ends with a recording stating they are too busy. I called 5 times and was hung up 5 times. Once by a rep and 4 times by being transferred to a "we're too busy" line. They sure aren't too busy to charge your credit card. Beyond frustrating! And the 800 number provided in the reviews above is a different extension to the same worthless customer service. In addition, this branch cannot be contacted directly. They are also, too busy! Overcharged and under served. Never again!
1 8 years ago (21-12-2017)

Sherri keiffer is a rude piece of garbage and shouldn't be in customer service.
1 7 years ago (28-04-2018)