Budget Car and Truck Rental

Overall a great experience. We had some last minute updates to our reservation that we had to change the driver on the policy for. Should have been disclosed at the time of the initial reservation. Best price by a bunch on our Pacifica... AMAZING vehicle. Top of the line features made a long road trip awesome! I would use them again and recommend them based on our experience and pricing.
4 8 years ago (13-04-2018)

Great experience! Very friendly!
5 8 years ago (30-04-2018)

We rented a Toyota Corolla for a trip at the beginning of November. When I made the reservation I chatted with the people on the 1800 #. I clarified when I was talking to them that the deposit would only be $100. When I arrived to pick up the car I rented they told me even with a credit card it was a $300 deposit because they were a franchise and the rules weren't the same. I ended up paying the whole thing to get out of town and go on with my trip however, when I tried to ask the lady about the toll fees she didn't know any of the answers and had to call the Wichita branch just to be told they don't offer the toll program because they are a "franchise". Needless to say I will take my business back to Enterprise where they at least know something about the company they work for.
2 9 years ago (16-11-2017)

Fast friendly service. I made a mistake on my reservation and they honored it anyway. Definitely recommend.
5 9 years ago (11-07-2017)

Thank you Katie (Hutchinson, KS) you provided the worst service ever! Katie was nasty, rude and unprofessional. I will never use this service again, even if it was free! I requested a van rental and pickup would be 5pm the next day. A few minutes before 5pm the day of rental I received a call that they could not find a 7- passage van for me, but would substitute a 5 passage truck. Are you kidding me! Where's the respect and professionalism- not in Hutch! They put me in a serious situation. I had no time what -so- ever to find a van. Enterprise came through for us! I would not give Budget a star at all but have to give them something so I would be allowed to submit this review. They will continue to take my reviews off because I speak the truth when I say they need to fire KATIE!
1 10 years ago (08-08-2016)