Jared The Galleria of Jewelry

Jared has the best jewelry and the best customer service ever. I always walk in and everyone in the store knows me by name they make me feel like part of the Jared family especially Ramona she always has a beautiful smile and always ask how my family is doing. She is the best at everything she does for Jared and I truly appreciate the service she gives me every time. I have shopped at Jared for over 10 years and will continue to shop there.
5 8 years ago (17-05-2018)

It is always hit or miss for customer service when walking into the store. I generally feel that older individuals are catered to MUCH more than young adults. I’m in my mid 20’s and had associates help someone older than me that walked in after me multiple times. I have complained to the manager at the time when I have noticed this and it’s a pretty big turn off to want to buy something when you are clearly being passed over due to age. This is a time to either make a customer for life or push them away. There are a few employees with amazing customer service but generally they are busy, because people want to buy something from someone who is engaging and attentive..... My most disappointing experience was back in 2014. It has gotten better since but not much. My husband got my engagement ring from this location in 2014. He picked a setting and stones and was told the stone he chose was too big to sit flush with the halo around it and would have to be set above it, no big deal. It turned out really nice and unique. The halo ended up having some issues and they had to reset my stones into new metal (that’s fine metal is not always perfect). When I picked up my ring the stone was placed flush with the halo. At this point they had my ring longer that I did. When I tried to explain to the employee (who I believe no longer works there) that the ring was incorrect she tried to argue with me and told me I was wrong. I had to tell her several times to look at the old setting in the bag she was holding and compare it to the ring they were trying to give me. When she figured out she was wrong she huffed away like I was an inconvenience.
3 8 years ago (13-05-2018)

Worst experience of my life!!! I bought my wife a wedding ring. Apparently it was cheaply made, it was $3000, I would expect something a little better than what we received. Constantly had to take it in and have them fix it, 3 week turn around time each time. My wife would wear it a couple weeks. It needed fixing 5 times in the first 8 months. My wife had only worn the ring maybe 2 months of that time. I fought with them and fought with them about how long it took to get replaced, and how their jewelers wouldn't do quality work, sometimes when we got the ring back after being "fixed" it would be aligned crooked and noticeably off-center so we wouldn't even accept it and would have them send it right back. After fighting with them for about a year, I asked for a complete and total return of the rings. I wanted my money back after they offered me gift card after gift card and I said no. I want my money back. They did the right thing and gave us a full refund. If you have had a similar experience and want a full refund, prepare to do weekly long phone calls with them to get what you want. They were probably glad I was gone because I never let up. This was my experience with this one ring, others may have a totally different experience. Just be aware of long turn around times for getting your ring back if anything is wrong. Personally I absolutely hate all jewelry stores because I feel like they are so fake and put on fake smiles and "Thats SOO beautiful" to anything you choose. They dress nice and put on fake smiles just so you will buy from them. Drives me nuts. This place was no different. But what can you do when the love of your life needs a ring on her finger! Good luck!
3 8 years ago (14-04-2018)

I had an experience with Jenny and Ramona this week, they were both so kind and honest with me. They were not so focused on my purchase but more on what I really went in there for. The prices were decent and they were finding ways for me to save! Definitely reccomend working with one of these two ladies the next time you go in!
5 9 years ago (06-02-2018)

Always receive wonderful customer service when I return for warranty check! Such warm, kind folks here.
5 8 years ago (27-05-2018)