Lovelace Health System

Very friendly staff. Coffee in Emergency Room waiting area. Waiting time may vary depending on wat time u get there. Early morning is your best bet👍.
4 7 years ago (30-11-2017)

My Mother went there after having a stroke. She was also showing signs of increasing troponin levels indicative of myocardial infarction. The service was poor to begin with, and the Neurologist completely incompetent. Only take people there that you want to watch die. Also the Doctor couldn't keep her lies right whenever she would tell us anything.
1 7 years ago (21-12-2017)

To begin, I will admit that I am use to the best health care in America having lived in Arlington VA and the Washington, DC metro area for the past 35 years where I received health care from Georgetown, George Washington and Johns Hopkins medical facilities. However, I have had better health care in second world countries than what I have received at Lovelace Health System. I used this “system” the past several months only because it was the “In-Network” facility for my health insurance, BCBS. I believe the inadequate, incompetent, indifferent and borderline malpractice of Lovelace Health System is the reason my niece is deceased. She had a cancer with one of the highest successful cure rates. Yet, because she was a Lovelace Health System patient she was never given proper treatment. I initially contacted Lovelace to see an internal medicine physician. Instead, I was told the only person I could see to establish care was a Certified Physician Assistant named Mary Jane Gallahan. Not only is this person not a doctor she had some clear biases that I perceived as racial. I visited her about a bacterial infection contracted in Mexico City the week of July fourth. She proceeded to question why I had gone to Mexico City and if I had any sexual relations in Mexico. The implicit racism was clear that as a black man the only reason I would go to Mexico City was for sex with presumably Mexican women who presumably were prostitutes. My telling her that I am extremely sensitive to food borne bacteria due to my diminished gut bacteria didn’t matter. I saw an Albuquerque Immunologist, outside the Lovelace system, who gave me my Typhoid update before I traveled to Mexico. She made sure to remind me that I watch what I eat there due to my gut issue since typhoid can be contracted from food. Not for a second did she suggest or imply that my trip was for prostitution. Maybe, that’s because she was 1. An actual doctor and 2. A professional who loved to travel herself and was able to converse with me, a black attorney, about our international travels. The next time I visited Lovelace was for a persistent cough and chest tightening, which I suspected was due to the mold and fungus in my old rented home. Gallahan ended up having me take an unnecessary sonogram of my neck. Of course, the test results were normal. And the worse part was that she called in a “real” doctor to confirm her opinion of my neck, which he did even though I informed them that my neck looked the way it did from muscle development as a result of forty-five years of bodybuilder. I found a pulmonologist at UNM hospital. They required a referral, which Gallahan refused to provide. Eventually, I saw a Lovelace pulmonologist who diagnosed me with asthma, due to environmental conditions. My last contact with Lovelace was two days ago to get a prescription for the Acid Reflux drug. Lovelace insisted that I see Gallahan. I demanded to see a real doctor. They made me an appointment the next day with a Lovelace doctor, Mark Walker, DO. I cringed at the thought since in the Washington, DC area doctors of osteopathy are just a step above chiropractors. His office called me later that day to confirm the appointment. The next day I arrive for the appointment and after 30 minutes of waiting I was told that the doctor would not see me because I needed to see Gallahan first. Even if you have to go out of network, I recommend you avoid this dysfunctional, incompetent, mismanaged Lovelace Health System if you can. I am leaving New Mexico so that’s easy for me to do.
1 7 years ago (27-09-2017)