MaidPro of Polk County

Well my first cleaning was amazing!! My second cleaning came around one month later (I have a monthly service) and I come home to my belongings being broken. I have a child gate that separates the upstairs from the downstairs and when I got home it was set up how it was before but broken in half. I did not receive a letter, a phone call, or anything telling me that she accidentally broke it. I even left her a note saying that she can call me if she needed anything. When I called to explain what happened and to cancel my services the manager defended the cleaner by saying that she is young and doesn’t have any kids so she isn’t familiar with how to use a child gate. Are you kidding me? I understand that child gates are not in your job description, but maybe you should have just left it where it was then. It’s set up very low and you are able to easily step over it if needed. All in all, I’m a pretty easy going person and I honestly would have been fine if the maid Dana was upfront and honest about it rather than setting it back up thinking I wouldn’t notice it. Anyway, I think they do a good job at cleaning but I am not satisfied with how dishonest they are. I cancelled my services and will not be using MaidPro again.
2 7 years ago (23-05-2018)

There are no words to express how amazing Maid Pro has been for me personally and for my clients. I work over 70 hours a week and they come to my house and leave it spotless, it's like Christmas every Friday when I come home. They are efficient and professional. My shower is gleaming and you can eat off of my floors. Thank you so much, MaidPro. I'm a busy Realtor and when my clients need them, they rush to help and do a phenomenal job!
5 7 years ago (24-05-2018)

Warning - this company will rip you off. We have used them 2 times and with the first issues we should have stayed away but thought we would give them another try. BIG MISTAKE! We were having a special event at our home and wanted a clean to prepare for the party we tried to have them come out on a certain date and that was not available so had to wait for service, my wife had to watch everything to make sure they did what was asked as the first time we had to have them come back to do what was outlined before service started. We initially used them to do w whole house clean and dust prior to moving into our home we purchased. We asked for the house to be dusted - kitchen bathrooms shelves and cabinets. They did a nice job in the floors but didn’t touch the inside of cabinets or anything else that was above 5 feet from the floor. No ceiling fans no shelves. All in all poor service. We called and voiced our displeasure and they sent another crew out to finish and delayed our move in a few days. We were traveling out of state and while in a flight they showed up to our home to clean when we never even scheduled it to begin with. Apparently when we set up the one time clean they automatically set us up for bi-weekly service without our knowledge. We called to reach a resolution and they refused to make it right to our satisfaction as we did not authorize them to charge our credit card for the whole amount of service - $250.00 for just showing up on a day we didn’t ask for. My advice and after looking at the reviews I see that I am not the only one that has had issues with Maid-Pro of Lakeland. My advice stay away there are other more reputable people around that will do a much better service.
1 7 years ago (10-05-2018)

We love MaidPro!!! Linda always does a fabulous job. She is very thorough and accommodating and we always look forward to seeing her!! In addition, we use MaidPro for special cleanings, such as a very large screened porch and exterior windows of the house. We are very happy with their service.
5 7 years ago (31-05-2018)

Week 1: Service was good and they sent about 4 people to our house...I guess they try to make an impression on the first clean? Week 2: They forgot to clean an entire room. They also forgot to clean our appliances. Marked both items off on the checklist, even though they didn't clean them. Checklist is meaningless apparently. Week 3: They forgot to clean an ENTIRE bathroom. Not "oh they just missed a few spots." No. They just didn't clean the entire bathroom. Marked it off as cleaned on their checklist, of course. During this clean, the person cleaning asked us about 10 times to leave them a review on Google. Stated that she gets a bonus when people leave reviews...basically they guilt people into leaving them 5 star reviews, which is how they have so many. She was very nice, but come on...you forgot to clean an entire bathroom...If you need proof that they are guilting people into leaving reviews, notice that the cleaner's name is mentioned in almost every review...this is likely how they track it and give bonuses. Week 4: We were out of town so we left them our garage code. They wrote the code down wrong and couldn't get in the house. Tried to tell me that I gave them the wrong code, which isn't true. Week 5. I fired Maid Pro due to incompetence and hired a new company.
1 7 years ago (24-04-2018)