Martinsville Family Practice

Although it may be a bit crowded sometimes, overall I would give this doctor’s office five stars. No matter which doctor or nurse I have, they all are generally nice and provide the best support for whatever problem you may be having. I would definitely recommend this place!
5 7 years ago (19-04-2018)

Been coming here for 7 years and No Problems! All of the Doctors are pleasant, knowledgeable and downright nice! I can get an appointment the same day. Front desk staff can be grumpy at times but overall good. I recommend this place if you need a great family doctor! Dr Labbadia is my personal favorite although I've seen all the Doctors here.
5 7 years ago (22-02-2018)

I was a patient of this office since 18 years old. The doctors and front desk staff used to care about patients up until maybe 6-7 years ago. It's been on a decline since then. The front desk staff is rude, the doctors have no appointments available, and they act like they're doing you a favor if they have time to see you. When they do make time in their busy schedules to see you, they spend maybe ten minutes addressing one issue. It's clear the only objective is to make money. I tried making an appointment today, and was so turned off by the attitude and lack of availability again, I decided to go elsewhere. Find a different doctor, Martinsville family practice doesn't care about you.
1 8 years ago (23-09-2017)

I was a former receptionist here, what a lot of these negative reviews do not understand is that there are over 15,000 patients in that family practice' system alone. We work hard to make sure every patient gets accommodated accordingly and we do it with all a smile. I had to leave due to personal reasons but I physically enjoyed working here because every one was so nice from the physicians down to the people who worked next door to us. If you're on hold for 15-20 min at a time, it truly isn't the front desk' fault since they got a new phone system back in April that puts you on hold once every phone is busy at the moment. There are 7 receptionists who work the front desk and we receive over 100+ calls in the first half of the morning. Those negative reviews below me, have no idea the amount of work the front desk staff at martinsville go through but they do everything to make sure the patients needs are fulfilled to the best of their ability. The doctors know exactly what they're doing which is why this practice keeps growing in popularity. I highly recommend care for you and your family, you truly won't regret it. :)
5 8 years ago (27-08-2017)

My doctor is very helpful and nice, but the front desk staff really need some serious training, almost all of them I spoke to have attitude problem, if it is scheduling apts or forwarding prescriptions to pharmacy etc. Always on hold for 15-20 min then it gets disconnected. Looks like they are not trained properly they don't even know how prescriptions are forwarded to pharmacy. I am just there because my doctor is really good otherwise I would have left it. I hope the doctors know they are losing patients because of front desk staff and some action is taken.
1 8 years ago (22-08-2017)