Mountainside Medical Group Family Medicine: Ylonka Garcia-Marotta, MD

I came to this place because of two reasons: I was looking for a new primary doctor, and I needed a referral for a gastroenterologist. I chose this practice because it was close to my home and Dr Ylonka was in-network of my insurance. Upon arriving at the practice, the staff promptly took my insurance info and charged $15 for the copay. I paid with my credit card. During the consultation with Dr. Ylonka, she suggested that I do an annual physical exam. She looked some things up on her computer and confidently said, "GHI (my insurance company) covers the annual physical exams. If you do it today, you don't even have to pay the copay. My staff will refund you the copay on your way out." Huge mistake for not double checking with my insurance company that the physical is indeed covered in my insurance, and the most expensive one I've made in my life. On my way out, the staff cancelled my earlier payment of $15. By this action, it was clear that they were sure that the staff thought my insurance was coverkng the physical exam in full, unless they already knew it wasn't covered and wanted to sham their new patient. The $15 was credited back to my account 3 days later, of which I have the record. Two months later, I get a bill from Dr. Ylonka's practice of $250, the steepest price tag I've heard for an annual physical exam. I called them to inquire of it, I simply get the the same line: "Our record indicates that you came in wanting a physical and therefore it is your sole responsibility that you came in with a full knowledge of physical exam coverages of your insurance. Therefore, we are not at fault." No. No matter how many times I tell them to stop lying (I did not schedule a physical. The doctor suggested performing the physical by misleadingly telling me that it is fully covered by my insurance) and explain the record of the copay being credited back, they do not have an answer. They simply read the line again... "Our record shows that..." Your record can say anything you like but wouldn't mean much since it doesn't explain the cancellation of the copay. Shame on them. I really hope the doctor does not do this knowingly and regularly to read off from patients. Shameful for bold face lying of the staffs. Also, it took them more than a week to come up with that "Our record..." line. Before they came up, their previous line was "we will call you back when we find out tomorrow." They never called me back. I always had to call to inquire. On the phone with the practice, the staff did mention that the doctor "sometimes gets confused" of what is covered by insurances or not. I asked back if that is a good enough excuse to first tell all patients that everything is covered and then later charge all. Of course, there came the expected line: "Our record shows that..."
1 7 years ago (20-05-2018)

Besides being very accredited and respected among her Peers... Dr. Garcia is a very warm and friendly Doctor... very concerned w/ her Patients and is incredibly diligent w/ her follow-ups and treatments, you're always greeted w/ an ear-to-ear smile! "Leave no stone unturned"... Her staff are very welcoming & knowledgeable, besides helpful... plenty of patient-parking, great hours and always returns your calls! She recognizes all her patients, like a Home-Visit Doctor... w/ a modern approach! and you can see all your results (real-time) online... She's Awesome!
5 8 years ago (19-04-2017)

Dr. Marotta is very caring and takes the time to know her patients and listen to their concerns. She is very knowledgeable and competent. Her staff are also great.
5 8 years ago (06-07-2017)

Amazing and thoughtful physician, very spirited and puts you at ease with her warm manner. Staff is very welcoming. Highly recommend Dr, Marotta
5 8 years ago (06-06-2017)

Dr. Garcia is extremely conscientious and astute in her medical knowledge. The staff is always welcoming and professional.
5 8 years ago (26-07-2017)