Republic Services - Louisville

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Address: 1423 S Jackson St, Louisville, KY 40208, USA

Phone: (502) 638-9000

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State: Kentucky

City: Louisville

Zip Code: 40208

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Reviews

They break the city ordinance laws and don't care about it. There is a noise ordinance that prevents them from banging the dumpsters around before 6a.m. but they come every morning around 4a.m. Their response when you call and complain is that they don't have to follow those laws.

 6 years ago (21-05-2018)

Republic has zero customer service!! I started service with them the beginning of January the trash can was dropped off and I ever saw them again!! Trash was to be picked up on Friday’s for 3 WEEKS and 5 phone call later my trash is still sitting at the end of my driveway.  Every time I called no one had any  exclamation as to Way the trash was not  collected and they would put in a missed pickup.. Well guess what nothing that’s what happened!! So I  canceled the service so hopefully when they come to get there trash can they can take the trash with it. So if you would like good  customer service and your trash pickup go somewhere else!!!!!!

 7 years ago (27-01-2018)

Republic Services has very poor customer service. Very long phone wait times! Rude and poorly trained customer service staff. Missed pick ups without compensation.  This company is not recommended!!

 7 years ago (30-04-2018)

Republic Services / Industrial Disposal raised my bill every cycle until I called. Then they try to match the new service. Essentially they raise rates until you until complain. When you call, the wait to speak with someone is long.  They also added a fuel fee when fuel prices were high and never removed it after prices fell. They charged $22 to pick up the empty cans when I cancel service. My new company  is 1/3 the price of Republic and they actually answered the phone. I highly recommend using a local company that depends on keeping customers happy.

 7 years ago (03-07-2017)

For over a week, I've been trying to get assistance for a fraudulent charge of a pickup of their extra can that they are charging me for. They are charging me a $9 pick up for one of their extra cans that the previous renter accepted.

Perhaps I should have asked if there was a charge to pick up their own equipment, however the second garbage can is still in my driveway.

No one will answer the phone and my local representative has not returned my calls or responded to the screenshot of the bill and the garbage can still at our home.

I will be calling the local business authorities about the fraudulent charge... I do not want to continue working with the company that generates false bills and then not answer their phone.

They still have their fourth of July message up today

I think that is a sign that the company is tanking.

 7 years ago (10-07-2017)

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Kentucky waste management company

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