Staples

This review is more for Kathryn in the print shop than for the entire store but her outstanding customer service and genuine interest in the customer's print project is a positive reflection on the entire store and the manager who had the good sense to hire her. Since we started homeschooling our STEM-loving pre-schooler we wanted to deck out the playroom with posters mounted on foam board. Kathryn seemed to be just as excited as I was about the project as I explained to her what I was looking for. She educated me about a couple different options and clearly articulated why her recommendation was the most affordable means of having the project come out the way I wanted. I have since returned multiple times for various projects and jobs. As awesome as she sounds already, it gets better when a problem occurs, which understandably happens every once in a while. I don't remember if it was a bad cut or the laminating machine that messed up the original....but somehow Kathryn managed to find and print a slightly larger copy that had slightly better colors and let us keep both the 8/10 and 10/10 copies. I suspect most in her position would've waited to see if the customer complained but Kathryn clearly believes her customers have the same high expectations for excellence that she imposes upon herself. Thank you Kathryn! I have no doubt you will continue to do great things as exceeding expectations seems to be an integral part of who you are.
5 7 years ago (26-04-2018)

This store has started recently surcharging approximately 75% over UPS online pricing. UPS $19.92. This store? $35.54. And the folks that work there are about as indifferent as can be. This is not the first time I've used their UPS shipping, but it is the first time it was more than a few dollars higher than UPS. So, it will be the last time.
1 7 years ago (05-03-2018)

Maria was very helpful, knowledgable and easy to understand our needs.
5 7 years ago (21-05-2018)

Had to send a fax & the sales person was very helpful with the new machine. Checkout clerk had a great personality & very friendly
5 7 years ago (23-01-2018)

I went there to order the projector lights. An order placed at the store can be delivered to the customer at no charge. The starscape lights look beautiful but it is difficult to pair the remote with the lights. This means instead of pressing the power button to turn off the lights at night. I have to go outside to unplug them. This is not what I had in mind when I purchased these lights. Also it means that the remote is useless. The company promised to send me another remote for both of the lights. They only needed my address which I emailed to them and the item numbers.
5 7 years ago (23-11-2017)