Staples

The print service has always been excellent, making sure my order is perfect and high quality, even if I mess up with the definition of the images. ;) But yesterday I put in a HUGE order, so I stopped by this morning to check on it. Kim worked her butt off making sure it got done as quickly as possible and even called me the moment it was ready. Really exceeded expectations! I truly appreciate the service they provide at such an affordable cost for a small business owner, but it's people like Kim that make all the difference!
5 7 years ago (15-03-2018)

Treated curtly and rudely by Staples representative on the phone. I kindly asked for status of my print order. Her response was curt and she said, "Sorry, but we are in the Christmas season and we are very busy. It is what it is and we will get to your order when we can. We will try to get your order tomorrow." This is after the website indicated 24 hour turnaround and I had met that threshold. While I do understand busy times and staff shortages, customers should not be brushed off for something that is not the customer's fault.
1 7 years ago (29-11-2017)

expert assistance and knowledge of menu options!
5 6 years ago (19-05-2018)

No issues, staff was helpful in locating items for me.
3 7 years ago (01-04-2018)

The last 2 times I went into the store, picked up a box and took it to the register to be told that they just sold out of the product a few minutes ago. The store employees couldn't tell me why the box was available on the shelf if it isn't in stock. This has happened twice in April.
1 7 years ago (27-04-2018)