The Consulate General of Haiti

I have called three times for different reasons. The first was for passport renewal for my husband. Staff was very short on professionalism, told me that they could not stay too long on the phone to give me a full answer - told me to come down to the city - for something that would have taken 1/2 second to explain to me. The second time was because of some fake birth certificate done in 2014 claiming that I was someone's birth mother when I left the county in 1997 and never went back, besides the fact that i can't have children. The third time, today, where the automated voice with a forced French accent from someone that I know for certain, is nowhere near French, kept repeating over and over, very contradicting messages and no one, not one person came on the line. Mezami, suspan fe makak. Se rezon sa ki fe nou deye kamionet la toujou, nou pa gen respe pou tet nou, kouman nou vle moun respekte nou. Sispan bay mounpa job, mete moun ki ka pale, ki kon pale ak moun, youn ki ka reprezante payia ki gen entregens, pasians ak koutwazi. Le yon moun rele, pou mounsa kapab bay infomasion lot moun nan bezwen. Sispan fe makak.
5 7 years ago (01-05-2018)

My score is mostly based on the customer service I experienced. I am a US-born citizen to Haitian parents, and I was asked to take a friend to the consulate to file for a passport renewal. I checked the website to see what is required. Next, I made a list of the required documentation, per the website instructions. Finally, I called to try and set up an appointment, if possible. I called 3 times throughout the day on Saturday, no one answered the phone, and the voicemail box was full. I called during the week and finally got in contact with someone. I let him know, in creole, I was looking to get a passport renewed. The employee stated briefly what would be needed to renew the passport, and he shares that you have to pay using money order. I questioned the accuracy in his statement, because the website says credit cards are accepted. He said “money orders only thank you goodbye” and he hangs up. 😐. We get two separate money orders, one for the renewal and one for shipping fees because we do not plan on coming back to NYC to pick up a passport. The website states “There is an additional shipping fee (US $15 to $20) to have your passport mailed. The exact shipping cost will depend on the delivery location”. Apparently this is not the case. I smile at everyone when I arrive and speak in creole. I am received well until I meet the woman that will be filing the paperwork. She walks over to the copier directly in front of the waiting area and says, “Why are you here?” I say, “Good morning (insert big smile) we are here for a passport renewal”. My kindness failed.  She says, “Sit in the front, get your documents in place and don't come into my office until you have everything ready for me.” I can't say I'm surprised, just disappointed. The woman never said please or thank you, but she just barks orders. Finally, I asked if we could get the passport mailed. The woman does not look up from her document to respond. She just says, “We don't do that”. I say “But the website says it can be mailed for $15 to $20 dollars based on where you live. I have the money order ready”. She still doesn't look at me and says, “The website is wrong”. I said thank you and we leave the offices. I left there questioning what happened to that woman so early in the morning for her to already be in a bad mood! The actually application process is very quick, but I have listed a few ways the consulate can do to improve the process overall. 1. Have customer service training with employees. The rude behavior is unacceptable. 2. Update the website and ensure accuracy throughout. The website states some things that are clearly false. Examples of the inaccuracies include the possibility of getting your passport shipped, the pricing differences between a child and adult passport renewal, the operating ours and the form of payment accepted. If there are differences between consular sites, it should state those differences. 3. Ensure telephone services and voicemail boxes are available during working hours. 4. Provide electronic documents that can be filled out prior to the visit. This can save time upon arrival. I hope the Haitian consulate can consider these changes. We can do better!
2 7 years ago (24-01-2018)

I was very pleased with the service. Everyone was helpful and courteous. Keep up the good work!
4 7 years ago (08-01-2018)

No one never answer the phone, they only answer the email and they do so a week or two after you emailed them. The staff needs to be changed period. 😡😡😡
1 7 years ago (18-04-2018)

I don't know where to start ,worst service over the phone ever ,these people live in United States still haven't learned how to speak over the phone nicely with someone .they always rushing the calls ,when you go there ,they all sitting around joking around I wonder why they don't pick up no phone calls .femen business consulat a tounen Haiti
2 7 years ago (23-08-2017)