The UPS Store

I've been here twice to print out emails, and the same person has been behind the counter both times. She either really has no idea how to use the computer, or no interest in helping customers, or both (this seems to be the most likely case given her attitude when asked questions). Today I needed to print out 3 different things, which should have come to about 45 pages total. The last thing was 5 pages. Each time I hit print it asked if I wanted to print 144 pages. I hit NO. She couldn't/wouldn't help me, so I decided to log out without finishing what I needed, and yet it still charged me for 187 sheets, 144 more than I printed. Her response? "I can't refund you, I don't know how... You'll have to talk to the manager on Monday". I will definitely not be back
1 8 years ago (11-11-2017)

I have been going to this ups store for a long time and the service in that time has NEVER been friendly or polite. When I ask simple questions or have a simple task, I am met with either rudeness or complete incompetence veiled under rudeness. From now on, I will be going out of my way to go to a different location because none of the employees here have any idea how to be polite or communicate like an adult rather than a cranky teenager. I suggest you do the same. They always seem like they’d rather be doing anything else than assisting customers, so hey, I am doing them a favor by never coming back.
1 7 years ago (06-01-2018)

Beautiful young lady at the counter with a great smile, fast and easy service.
5 8 years ago (18-09-2017)

Easy transaction
5 7 years ago (23-05-2018)

Poor service today from UPS Dodge Street, Beverly, MA. Unfriendly woman at the counter was the worse I've ever dealt with in my 46 years. Servicing the public is simply not her thing.
1 9 years ago (29-12-2016)