University PC Care

I was there just a bit early for my scheduled time but the gents went right ahead and helped me. Told me that my phone would have a new battery in an hour. I came back in an hour and the phone was ready and asked if I wanted a new screen protector, I did and in a minute it was done and I was very happy with the service and the people helped me. Thank you very much.
5 7 years ago (04-06-2018)

I was so glad to find out that PC Care was in New Bern!! Very professional, explained what he was doing and was very patient with me as well. I took some flyers with me to share with friends as I have found that Verizon in MHC are not as knowable as what I was use to in VA and having PC Care near by is worth the trip to New Bern!! If I could give Michael N a "10" I would --- Thanks!!!!
5 7 years ago (15-05-2018)

I went in and brought my watch to be fixed on 2/23, they told me that they would have to send it out to apple to get a new one and told me it could take up to 5 business days, i was alright with that answer. I got a call on 2/27 saying my watch was ready to be picked up! Very professional and helpful. They also ran a quick audio diagnostic test on my iPhone 7 Plus FOR FREE!!
5 7 years ago (28-02-2018)

I was appalled by the service at University PC Care. I took my laptop in to get fixed and it was there for 2 weeks. The USB ports were not able to charge my phone and I explained that I had run tests and done resets. I did not receive a single email or call. I called to ask if it had been worked on and I was told it had been "fixed" 2 weeks ago. The employee who answered my call said they had run everything out of my USB ports and that had been no issue. They did not fix the charging issue I have with the ports. They did not solve my problem and I had to send my laptop off to Apple instead. I am truly disappointed since this is a certified Apple Repair Store. I will not be taking my future electronics here.
1 7 years ago (12-04-2018)

When I first came in they took forever to come up to the front to help me. Then Nelson (rude employee) took forever to explain to me what was going on. I am a student and work at a clinic so I needed my phone done as soon as possible. I understand why they are not able to fix it at that location which really sucks. However, he told me that my phone should be done and returned on Thursday. I do not have a phone to be reached. So on Thursday I called 20+ times using school and work phones so I can ask if my phone was ready to be picked up and NO ONE ANSWERED THE PHONE. This is very frustrating because I don't want to have to take an uber just to find out if my phone is NOT available. Yall need a receptionist or something because this is unacceptable!!!!!!!!!!!
1 7 years ago (15-03-2018)