Bike Masters

Great staff and super friendly. I make the extra drive to see these guys. Always helpful and give great advise for a road rookie like myself. Thanks for the top notch customer service today, Shaun.
5 7 years ago (27-05-2018)

I have bought my bike from them a while ago. I noticed that the gears weren't shifting properly after a couple of rides. I brought it in today and one guy stated that I should have purchased a maintenance plan. I have only ridden it a few times, it never worked right since I bought it. I was ready to leave and this other guy took my bike and said he would take a look at it . Wow! he fixed in no time and I bought a bike pump that he installed for me as well. I finished my ride with confidence that I would be safe and safe I was. My gears shifted right on and smoothly, I was able to enjoy the rest of my ride. Thank you for the great customer service !!! Highly recommend this place.
5 7 years ago (06-01-2018)

I can't say enough good things about Bike Masters. Every experience I've had here has been exceptional, but a recent one stands out even above the rest. I purchased a bike here for my son (an Eastern BMX) and he absolutely loves it. When I was looking for the perfect bike for him, I searched online and local bike stores - comparing prices, warranties, all that good stuff - but finally decided to purchase it from here vs the internet. The prices were comparable, but what was the final deciding factor, and made cost not as important, was the free lifetime adjustments. They have honored that and beyond. So back to my recent experience. This Christmas my son got a new chain and sprocket. We took his bike to Tyler and Cory at this Bike Masters on Power and McKellips to put on this new chain and sprocket, and the project turned into a nightmare! NO fault of theirs at all. Let me stress that. Somehow the bolt had gotten so tight that not even a torque bar would loosen it! Long story short, they ended up having to drill the bolt out and what was supposed to be a 10 minute project for them turned into hours of work and trying different things. They stuck with it, and I could tell a big part of that was because they saw how important the bike was to my son. They weren't just doing this because they had to. Their heart was into it and they never had a bad attitude about it. In their position I hope I would have the same patience and attitude. We got only got charged for the original estimate too. We are customers for life and I will refer anyone and everyone to Bike Masters. You guys are awesome!
5 7 years ago (19-01-2018)

New bikes. Inventory of used bikes that they are willing to sell is non-existent. Would have preferred to buy within my neighborhood, but had to use a bike shop elsewhere to find a used bicycle.
3 8 years ago (20-10-2017)

Jordan, awesome person! He is extremely knowledgeable about cycling and took the time to explain the various mountain bike options for my type of riding. He is an outstanding mechanic! Tyler, as busy as they were, he took the time to install and helped me with understanding how to work my new bike rack. These guys are really super and know how to take care of their customers! Thank you for your kindness and excellent customer service!
5 9 years ago (10-01-2017)