Budget Car Rental

The staff at the Newport News location was great! Very welcoming, friendly, fast and efficient. I was in and out in 5 minutes. I will definitely use them again.
5 7 years ago (07-06-2018)

I would say there needs to be a sign directing customers to where you would go to pick up the rental car. It was confusing for it being my first time. The attendant was nice however, I had received a coupon for an upgrade with my reservation but could not use it due to there were no cars available which was not good considering I had an economy car. However, I had to make a work trip and took the economy car. It was clean and it did the job. Upon returning, it was again confusing. When I drove in the garage, a guy stated to take. picture of the mileage and gas and walk to the terminal. I had someone follow me so I had to drive all away around. The check out process was not so bad. I wanted details on the toll fees and did not get a clear understanding and was told it would show up in another bill later. 🤷🏾‍♀️
4 7 years ago (06-02-2018)

Renting a car from Budget is easy and you get a clean and comfortable car for your money! I had reservation for an economy car a few months ago and Budget upgraded me to intermediate level at no cost to me 😉!
5 7 years ago (01-04-2018)

Everything was fine until i got a message alert stating they charged me for an extra 5 days of service. Cost me $600 and they told me i have to wait back 5 business days to get an update on my claim.
1 7 years ago (06-01-2018)

Customer service was PISS POOR. This experience took the LONGEST time it's ever taken to rent a car. My father and I were in and out of the building several times getting different information both times. Instead of explaining the process to me, the clerk gave me as little information as possible before trying to charge me for extra items. Once I actually received the car keys, my father tried to pull it out of the car for me. He returned without the car, handed me the keys and told me that the attendant said that something was wrong with the car. When I went to the desk, the clerk told me that I'd have to be charged $13/day (I was renting for 5 days) to add my dad as a driver... just to pull it out of the garage... the clerk told me that after her "speech" she'd get in trouble if she rented the car out to me without charging me. I called costumer service and received yet another run around. We explained the situation and the even the representative agreed that they garage attendee could have explained that he cannot pull the car out and he could have parked it without getting the extra charge. When we told them that it wasn't about the money but about the experience that we had, the man on the phone told us in order to remove the extra charge, I needed to get the car, cancel it the current reservation, make another reservation and THEN he'd refund me 48 hours after my trip... For an estimated total of $900 charged to my card. When I asked to speak with a superior, it was THEN that I received the information that I wanted and said that he would be able to remove the additional driver charge without making another reservation when I return my car. It seemed that Budget didn't appreciate my discount that I received online for the reservation and tried to scam me and my father for as much money as they could get.
1 8 years ago (02-05-2017)