Greyhound: Bus Station

One of the scarier bus stations I visited while taking 17 busses on my trip across the USA. El Paso is a rough area. They do have 24 hr security here which is nice and even when getting off a bus to wait, we had to go through the metal detector. I was appreciative, Greyhound took extra safety precautions considering the location.
3 7 years ago (31-05-2018)

A few years ago i would have given them no stars due to so much theft and they can't replace valuables nor pay for your loss. Lately, they seem to have cracked down in their security. There was only one security worker who is not doing her job. She's working in Houston, Texas and she thinks her job is to be a greeter and make friends with Mexicans. If you ask her to watch your bags for a couple minutes so you can go pee, she'll tell you that is not her job. Had an ex-convict watch my bags and he did well. i was a security guard at age 18 in Key West, Florida. Maybe i was a little cocky on duty, but i did my job well without favoritism when it came to helping a few people who asked for help within my capabilities. That woman is so fortunate that i wasn't her boss.
3 7 years ago (14-02-2018)

Long trip. Went from a supposed to be 12 hour over night trip to a 18 hour trip... All because they don't plan ahead of time... Making drivers drive a 10 hour trip knowing she didn't have all that driving time available... They need to plan better... It wasn't a one time thing several people on that bus had the same thing happen on their trip not once not twice over three times... Ridiculous
1 7 years ago (13-04-2018)

Staffing are great.. Busses more late than not and still looking for lost luggage. One of two has been found. Drivers seem desirous to help best they can in their perimeters.
2 7 years ago (14-04-2018)

I had a chance encounter with a very courteous and helpful bus driver named John. He provided a wealth of information regarding Greyhound travel. I will recommend this bus terminal to anybody who has an interest in affordable transportation across the southwest, thanks to Don.
5 7 years ago (01-05-2018)