Indianapolis Power & Light Company

The light company.. Do not have no compassion when known we had a long Winter and when I talk to them about it.. there was no compassion...I have been paying my bill every Month at 395.00 or more..but they did not care about that.. they like it's A crime to help anyone out... I say again they are heartless... the person who own the company pick that right people to do they job... NO HEART... BUT WHAT THEY DID TO REMEMBER THEY CAN END UP ON THE OTHER SIDE OF THE LIGHT COMPANY AND NEED HELP TO....I know it's not good to hate... BUT I HATE THE HELL OUT OF...INDIANAPOLIS POWER AND LIGHTS COMPANY..
1 7 years ago (02-05-2018)

If I could put no stars I DEFINITELY would. One of our lines was hit with a ball last year so it started hanging, we called IPL and they told us they couldn’t do anything until we put a hook on the roof. We cannot put a hook on the roof because that would mean the line would be on the gutter. No help. Then today the other line fell down ON THE GROUND so we called again. They came out, did absolutely nothing for us again. I’m so fed up with them. I have a 5 year old who plays outside in our yard, we cannot have lines hanging down and especially not on the ground. Thank you guys for doing absolutely NOTHING to help us out.
1 7 years ago (23-05-2018)

Increase our bills by $20 to pay for the new gas facilities?? That’ll go over well when you have folks barely able to pay their expensive bill now!! They need to go ahead and cut Jackson’s and Miller’s multimillion-dollar yearly compensation instead!! That’ll be a great start. I really hope folks go to their office, website, and social media to voice their concerns over this. I did!
1 7 years ago (19-04-2018)

I just hung up from IPL customer service department. I have been paying my bill via the Mycheckfree website for some time. I did not have a bill on the site and I called IPL to find out why. I spoke to a customer service rep Mary who was very nice but could not provide the answers I needed so I asked to speak to a supervisor. My great luck I got Kathy. I told Kathy my dilemma about a past experience with double payments debited out of my checking account. She researched and found two of the payments and explained away what happened, marginalizing my experience. Then tells me she pays hers online with no problem. I told her, "I am happy for you that you have had a good experience but that is not the case for me." I am very computer literate. I expressed to her that I did not think she was hearing me or my concerns. She stated to me, "I don't think you are hearing me." WOW!!! I knew that the conversation was going downhill. I said to her, "Kathy I hope this is not how you train your staff to be customer service reps..." Needless to say, IPL's customer service leaves much to be desired and apparently they do not value their customers. Perhaps it is due to them having no competition in this market. Maybe the citizens of Indianapolis should petition the state to allow another power company to provide electric service to this great city and even at a lower rate. Hmmm... Maybe Duke Energy?
1 7 years ago (12-03-2018)

They closed the restrooms, that's pretty low.All the money you collect and you can't keep the facilities open.No excuse!
1 7 years ago (09-02-2018)