Life Time Fitness

I would give zero stars if it was an option. My husband and I joined Lifetime fitness in hope of it being a step up from other gyms just to be brutally disappointed. We went a total of 2 times before canceling. Our sales rep Zach assured us that we would be refunded knowing that we had prior accounts several years ago. My husband received a call yesterday 3/12/18 saying we will not be refunded. To me this is unacceptable if we were told one thing even if it is wrong by the associate please do right and honor your wrong. I spoke with Angel she said she could give a credit on next month's bill if we wanted to give them another chance or just terminate our membership. Which should have been done on 3/7/2018. I said we dont want to give a second chance because our needs at the gym could not be met, we love to play basketball and the two times we went they had a bounce house on one side of the bball court and the other side kids were playing floor hockey. The second time it was reserved for children to be tought to play. The guy teaching was doing nothing but talking to another guy. Angel told me i had to call customer relations which was a nightmare Samantha told me she cant do anything for me and hung up on me before I was done talking. I called customer relations back spoke to Hillary who told me i have to call the facility and talk to the sales manager. Which led me to Becca who said cant do anything for me. I will never tell people to join lifetime fitness in whitebear lake. Please believe i will be reporting this to the BBB. And thanks for the worst experience at your facility.
1 8 years ago (13-03-2018)

I would like to thank the staff that was working on1/22 at about 3:30 in the afternoon at the White Bear lifetime .my car was stuck in the snow and the help I got without asking was great they stayed out in the blowing snow to help get me out. I just want to say a big THANK YOU !!!!
5 9 years ago (22-01-2018)

I've only been a member for about 8 months and have been very happy with my decision to switch to lifetime. It can get a tad crowded, but what gym doesn't during the busy hours? They always keep the locker room stocked with everything you need. The entire staff is super friendly and neither Becca or Zack pressured me to join when I toured the facility like most gyms do. Highly recommend this gym.
5 9 years ago (04-06-2017)

For size, amenities and hours it is ridiculously priced. Gold clubs such as Woodbury or Moore lake are so much nicer. Lastly other reviewers are correct, there are some snobby workers there.
1 9 years ago (23-11-2017)

I love Lifetime. The Instructors are kind, patient, and helpful. Amanda's barbell Strength workout is great and Johnathan is terrific PT
4 9 years ago (27-09-2017)