U-Haul Moving & Storage of Bellingham

Absolutely appalling customer service. There are plenty of other uhual locations that don’t scream at their customers. I can’t believe these people have jobs. Uhual made it right for me but I will never, ever get a rental at this location again. Highly advise you stay away from them.
1 7 years ago (02-01-2018)

I have been here 3 times trying to rent a trailer. Every time they have some new reason I can’t pull a trailer. Disorganized, terrible customer service, and overall recieves no recommendation from me.
1 7 years ago (14-05-2018)

We had a reservation for truck but I was at work. They stayed open and waited for me! Just a very few minutes, but awesome customer service! I've used them a few times now and will continue.
5 7 years ago (05-11-2017)

Never enough people waited almost an hour to get service because he was by himself. This has happened numerous times. Sad
2 7 years ago (23-05-2018)

We paid for Safe Move insurance and initially 24 hours for use of a 20' truck on 09/28/17 at 11:30(ish) A.M. When speaking with the U-Haul representative, we advised we would be paying with a different form of payment when returning the truck. The representative assured us that this was perfectly fine, and that the card used for the reservation is simply used initially as a hold, and that we could absolutely pay with a different form of payment when the truck was returned, as this is when the payment is processed. We then called the next morning on the 29th and requested an additional 24 hours. We were advised that this was fine, and that we would (ONLY!) be charged another $39.95 (plus mileage of course.) Upon returning the truck, we were surprised to learn that we were charged an additional $14 for the Safe Move insurance, AND the card used for the hold was in fact processed for the first day without our knowledge, betraying what we were told. Objecting to the additional $14, we were told that it was in our contract, and that it is automatically included if another day is added. In reviewing the fine print, this was not corroborated, nor could the representative locate the verbiage stating this detail. Inquiring about the charge to the credit card used for the reservation, we were told "that's just how it works," also betraying what we were told. The manager, Dan, also could not locate the verbiage stating the additional "automatic" inclusion of another insurance fee. Regarding the charge for the first day, Dan and his staff indicated that each day is charged separately. This too, was not able to be substantiated by any documentation. We also discovered an additional $60 "mystery" charge to the credit card used as a hold for the first day. Dan advised it's "probably" just a hold for the second day. Dan and his staff refused to make any of this right, by way of crediting the additional $14 charge, or by voiding the first day charge to allow us to pay with an alternate payment method, despite numerous pleas (including thorough explanations regarding timelines, assurances, and conversations,) showing absolutely zero interest in rectifying any aspect of the situation. This was all met by only deliberately and firmly cementing an unpleasant customer experience. Dan advised our only recourse was to file a customer objection, which he apparently (or supposedly) sent in via his terminal. Dan also indicated that the person we spoke with, (that advised we would only incur another $39.95 for another day plus mileage,) was at a U-Haul call center, and not one of his employees. However, the first representative we spoke with at the register when returning the truck, seemed to suspiciously have a very similar voice to whom we spoke with on the phone. This could very likely be a coincidence, but unfortunately all trust had been eroded by this point. We will need to review further, but it appears we may have been overcharged for mileage as well. Once for the first day's hold which included the initial estimated mileage, followed by possibly the entirety of mileage when returning the truck. Overall, this was an incredibly dissatisfying experience while incredibly surprising considering this is a corporate franchise location (Dan advised this.) We're quite dismayed that zero effort was made to even attempt to ensure a positive experience, or that (supposedly, yet we were told,) even a manager has no ability to reverse, void, or modify any line item in a transaction. Clearly, no employee at this location has a capacity for, or understanding of, the old ethos of "the customer is always right," even to the most miniscule degree. Apologies if I'm misremembering the managers name. This facility is located at: 4549 Meridian St Bellingham, WA 98226 I will highly recommend anyone looking to rent a truck in Bellingham look elsewhere. Thanks.
1 7 years ago (01-10-2017)