U-Haul Moving & Storage of Ogden

Wish I could give no stars. This place is a mess! The employees are clueless as to how to use their computer system. They have terrible attitude and no customer service training. It seems like there is always 1 person working and several others standing around doing nothing but bitching to each other. Multiple times I have gone in and there would be several people in line and only one person helping at the desk. One time I could visibly see one employee sitting at a desk on his phone playing a game and two others sitting down eating pizza and there were more than 5 people waiting to be helped. I get that we all need a lunch break, but come on! This is the fourth year in a row I have used this location for an annual work event. Every year seems to get worse! They have never managed to keep my reservations correct. I go in months in advance, book everything out, get the reservation papers, everything seems to be good, NOPE! I reserved the U-hauls for 5 days, two days in they were calling asking where the trucks were. They demanded we bring them back. That was not possible. I had confirmed reservations to pick up a couple more U-hauls the following day. They did not have have the trucks. We had to go to Sunset to pick one of them up and they would not let us return it to Ogden! They offered ZERO apologies. They only expressed frustration. When I went back and looked at the reservation papers I was given at the time of booking, I realized the 5 confirmations had all of the return dates as the days we reserved it. I was scheduled to return all 5 of the trucks 3 months before I even picked them up! Yes, I should have caught this, but I was so frazzled after spending nearly two hours at the location to book 5 trucks. Another year I tried booking online, all was good until pick up at this location. Their systems are completely out of date. I am going to go out of my way to a different U-Haul location from now on, even though this one is less than a mile from my work. We have spent thousands of dollars at this location, NO MORE! I am done dealing with their incompetencies and lack of customer service!
1 7 years ago (25-05-2018)

I went to U-Haul Moving & Storage of Ogden this past Wednesday to get a receiving hitch installed. I made the appointment ahead of time through their website. When I arrived, a list of the charges was provided to me, and I signed that I agreed with them. The charges matched what was provided to me on the website. I was shown to the waiting area which had chairs and vending machines (no wi-fi). I also browsed their selection of moving boxes and supplies. The installation was completed within the quoted time of one hour. The technician explained the 2-year wiring warranty and lifetime hitch warranty before ringing up my boxes. After driving around for a few days, the hitch seems fine. Overall, I was pleased.
5 7 years ago (03-03-2018)

If you had a trailer hitch put on your vehicle, get the wiring checked! I had a trailer hitch put on my 2015 forester at this location. I began to experience electrical... anomalies... we'll call them. If I pushed my breaks, the right turn signal would also light up, if I put my right turn signal on, the break lights would light up and cancel my cruise control. I took it into the Subaru dealership where they discovered that the wiring had been cut into and the wires for the hitch had been simply wrapped around the exposed wiring. Long story short... it's going to be $2200 to repair... Do not go here...
1 8 years ago (20-10-2017)

I want to give negative stars just because they won't rent trailers to people towing with a Ford explorer. It's so similar to any other regular size truck. But because of "past experiences" they won't do it. They want to make me rent an empty box truck to tow it fir double the cost, ridiculous.
1 7 years ago (04-05-2018)

This place sucks. The manager we returned the truck to was a total b word. She was rude and very unhelpful. She wanted to charge me cleaning and a gas bill despite never telling us that we needed to do that before we returned the truck. She also kept screaming we needed to refer to our contract when asked how much gas there was to put on there. Way to be professional! I will never be going back or recommending you guys to anyone. I'd rather take 100 trips to my old and new house in my small car then deal with these guys again.
1 8 years ago (08-10-2017)