United States Postal Service

The US Postal Service is the most efficient US government business in the world. They don't have too much time to talk because they are working so hard, but always polite.
5 7 years ago (05-05-2018)

I really really want to like this post office because I use it so often, two to three times a week for more than three years. Sadly the service is too inconsistent to be called average. It's well below average. This is in comparison to the other locations we use in Salt Lake County. Frequently we also use the locations at 2255 E Sunnyside Ave and 4989 State St, which are very consistent and good at the basics, like scanning parcels and answering phone calls. Too often, about once or twice a month, a parcel at this location doesn't get scanned, leaving us wondering if we labeled, or packed it properly. Ultimately we know they have been labeled correctly and the package arrives at the destination or is scanned at another location. This happens without a clear pattern and only happens when we drop at this location. Another sad note is that they avoid answering the phone at this location. We call when a package doesn't get scanned to find out if it was somehow not packaged or labeled correctly. Out of three calls today, for example, no answer on 2 calls and 1 call that advised I had the passport office and they couldn't help. Did I? With as much experience as I have calling this office, and the logs on my phone, I know with a great amount of certainty that the number dialed was correct. I didn't press one, my logs show that. Perhaps a mistake, we get, happens sometime. Too often at this location. They are very busy and we understand that. This area has grown a lot. Maybe time to get another office built? Ease the burdon on this office. We know how hard the employees work at this location and the ones in front are generally happy and good natured, getting the job done. We hope that this location can get the basics down. Simply scan the packages and alleviate the worries if your customers.
2 7 years ago (28-03-2018)

I feel like the actual people at the counter are fine. However, like so many other responses, I have had many issues with packages being misdelivered. Some of this is due to some very similar addresses within my community. But I would say that up to 1/4 of my packages get delivered to a neighbor instead of me. Recently 3 of my packages were waiting in a bin because my neighbor hadn't gotten them from their mailbox and the carrier had marked them as "unable to deliver." The post office wouldn't have even contacted me, I had to go looking for them at the office. I will say that Melissa, the manager on that day, was helpful and actually did go back and find them in that wrong box. I am so glad she took the effort to do that. However, now I have ANOTHER package I have to go back in to try to track down. And I had a neighbor bring a package to my door that had been delivered to her. I have lived at the same address for 7 years, they just need to pay more attention to detail. Details matter!! I find myself on edge lately until something I've ordered is actually in my hands. I have had baby clothes, a huge box of Pullups, Christmas photos, bills, I think even a SOCIAL SECURITY card misdelivered. Often the tracking will say "delivered" but I haven't gotten them, they are stuck in the post office void until either a honest neighbor brings it to our door or like as above i physically had to ask at the office. Why is this particular location so much worse than others?
3 7 years ago (05-05-2018)

Constantly having packages misdelivered. At least 3 times per week. If they can’t do their job find someone who can! I try as much as possible to have a different carrier deliver my packages. I have never had service so bad!
1 7 years ago (24-02-2018)

I operate a business on one of this Post Offices routes. Every day we spend thousands of dollars in shipping to ship time sensitive packages with USPS all across the country, for the third time this month our mailwoman has quietly snuck in and dropped of our mail without picking up our outgoing packages that we have. I have caught her the other two times after chasing her into the parking lot and explained to her that EVERY SINGLE DAY we have outgoing mail and to stop at the warehouse door to pick it up and she has told me it wouldn't happen again. And yet here we are again! I tried to call this office that I have been in and is not usually busy enough to justify me waiting on hold for one of their "representatives" for an hour and a half to no avail. Its enough to make you want to sell the building and move the business to another city!
1 7 years ago (18-01-2018)