Urban Furniture Outlet

First time at this store. Great experience good quality furniture at low prices. The people where more than great Tasha was my sales person she was good at her job. Definitely goimg back
5 8 years ago (08-04-2018)

If I could rate less stars, I sure would. I shopped here about three years ago and furnished my whole house with them. It was such a wonderful experience, I came back. This time I was beyond disappointed. The customer service here is HORRIBLE now. I walked around for about half an hour & not one person offered assistance. I should have knew I wouldn't receive any help once I walked through the door and NEVER received a greeting. This was such a disappointment being as though they had a living room set I fell in love with online and fell in love even more when I seen it in person. But I took my business elsewhere. Cohen's to be exact and I purchased the same living room set with above and beyond customer service as well as $200 cheaper. Thanks anyway urban furniture, sorry to say but I won't be back.
1 8 years ago (26-03-2018)

Paid almost 900.00 for my sons bed. It's never been right. Very poor quality, supposed to be solid wood only had the bed for less than 3 years the whole front cracked. Past the point of fixing it. Call the store they can't find ANY RECORD of my purchase. No name, address, phone number nothing, so can't even look up my purchase. Then tried to get me to come buy another bed (better quality they said)!! Wow who would want to buy anything from these ppl again. NOT ME.... they sell junk!!!!!
1 8 years ago (23-03-2018)

My Experience with this place was Amazing! I was helped tremendously by Tasha Barlow as soon as I walked through the door she acknowledged me and helped me find exactly what I needed. I'm a customer service representative and I know selling is a big deal, but Tasha was not pushy with trying to sell me at all. Showing that customer's needs are more important than your sales is far more important! Keep up with this awesome service! I definitely recommend!!!
5 8 years ago (01-11-2017)

If you want to get lousy customer service and sales experience then you should come here other then that stay away it may seem as though their prices are cheap but that is the catch you will up paying for assembly for each thing bought(which can be done yourself, and of course they don't stay that. Because they Want to get your money.) I bought a WOODEN bunk bed 2 days ago and a railing has came off. I am sooo disappointed in the company and the mercandise. Save your time and money and spend it where your furniture will last and your money will be appreciated!!
1 7 years ago (23-04-2018)