Windstream

I had decided to cancel Windstream because I could get another service cheaper. I called them to tell them I was canceling. A customer service representative said oh no don't cancel I can lower your bill no problem. So I agreed next thing I know, someone's knocking on my door saying they had a work order from Windstream. This was something I had not been informed of or asked for. I had to call the company several times trying to find out what was going on. This was a major inconvenience I had to rearrange my schedule because of this which was not even needed or necessary. I just received my bill which was not lowered but was the same old price. This company is really messed up. They have no clue whatsoever and are a big major hassle and inconvenience! I forgot to add that my service was down following this problem from Friday through Sunday this past weekend. Bad bad bad
1 7 years ago (21-04-2018)

Windstream's customer service is by far the worst customer service I have had to deal with in the last ten years. They are not responsive to problems and cannot communicate among their team to resolve a simple issue.
1 7 years ago (12-05-2018)

Best service I have had. Customer techs are nice and my internet speeds are higher than what I paid for!
5 7 years ago (16-03-2018)

Rude people at the local office, condescending and unhelpful. Prices way too high. Call in customer service stinks. Did I mention the prices are too high. My bill has gone up $40 in last few months. I want TWC back.
1 7 years ago (31-03-2018)

After paying for 20 years they treat you like trash find another service if you can everybody else is faster and cheaper
1 7 years ago (20-03-2018)