Avis Car Rental

Very poor service. Made a reservation for 10 days for 12 passenger ford transit 2 months in advance thru Expedia. Called one day earlier to reconfirm and was told it was available. Upon arriving and requesting the vehicle was told that all their Ford transits were on recall and being repaired and that they were all sold out at their other locations. I believe it just a lame excuse to not honor the good price I was offered.Also that they didn’t have my phone number and email to let me know this issue. I called budget in Houston but was given a price 2.5 higher. Spoke to 3 agents and none could help out. Decided to call Enterprise and the first call I made was able to get a van and a better price than what budget offered me at the beginning. Also I don’t need your apologies that’s not how service should be done and I don’t need your customer service number because it’s no good.
1 7 years ago (07-06-2018)

Everything was fine until I returned the car and I notice that different customers received special treatment no questions asked. When I came in the rep immediately ask for the keys to check out the car and gas. Then after that a man came in and gave him the keys the rep says thank you and the customer says to him by the way it has a full tank of gas...not to mention I was told that it would have cost me extra to change make any type of change to my reservation. Only to witness a man that came in with a lengthy story to get his reservation changed without out charge the customer seemed like he was expecting some kind of push back... but just got ok sir it's done... I think if you are going to do for one person every should be treated the same...The car was nice and clean thats plus...
3 7 years ago (29-04-2018)

Awful customer service! The manager Matt was a complete a**hole. Basically laughed at us when our credit wasn't "good enough to rent the cars". We live in Las Vegas and have Never had such an issue renting a car from Budget/Avis. I do not recommend going here if you liked to be taunted by the manager. I seriously can't believe he is even the Manager! I can't image how the employees feel working for him! I wouldn't even give this place a star if i didnt have to!
1 7 years ago (06-06-2018)

Very helpful staff. They helped me when nearby Hertz didn't honor my reservation saying "they didn't have any cars available". Don't rent from nearby Hertz, they have a terrible customer service. Use this Avis and you will be happy.
5 8 years ago (05-07-2017)

I’ve rented several cars at this location, but today I’ve experienced the worst customer service here, thanks to the store manager. He’s called me a liar twice and he hasn’t tried to help me at all. Obviously, I won’t rent there anymore. Thanks for nothing!!!
1 7 years ago (13-11-2017)