Dollar Rent a Car

We arrived after a long flight with two young kids to be told they had overbooked & didn't have any cars available. They told us to get a taxi & then take a taxi back in the morning & they would take it off of our final bill. We told them we were staying a half hour away, but we were assured it would be taken care of. My wife returned early the next morning since we had plans that day & provided them with the receipts of $165 for the trip there & back. She was given an email to send it to which she did (the counter guy actually typed it in to be sure). Upon returning the car, they had already charged our card. They said they never received anything, but no problem just send it to Gabriella Ramos & she'll credit our card for the amount. One month later & still no credit. We have contacted her multiple times plus other managers & no one will return our calls/emails. We have used Dollar Rentals before, but I would tell anyone to avoid this place & definitely do not trust them!
1 7 years ago (27-04-2018)

So i booked a reservation with dollar weeks prior to my arrival. After arriving to Austin Bergstrom, Abdul says "I'm sorry sir, but I cancelled your reservation because you were late." I said, "uhh... how am I late? I booked my reservation through Southwest Airlines. In a world of systems and auto population how am I "late"? Because I'm here! As Abdul is laughing at me, yes... I said LAUGHING at me! He says, "Well sir my manager has told me that if I give a car to anyone that is late, I will be fired!" "You can try one of the other providers...." So after trying 2 other providers, who also tell me that they have no cars unless I have a reservation I decided to return to Dollar, the company I made a reservation with!, to speak with the "manager". So Gabby, the "manager", says that she was, so, so, so, sorry... but she had no power to give me a car. So just know this people... it doesn't matter what your circumstances are, whether you've lost a loved one, bleeding profusely, having a baby, or simply just can't walk... or..... "ACTUALLY HAVE A RESERVATION!" Abdul, Gabby and Dollar/Thrifty have no car for you!
1 7 years ago (18-04-2018)

DO NOT BOOK HERE!!!!! They overcharged me $50 and when i called to get it back they said they were their extra "taxes and fees" that Travelocity didnt know about.. it also took me over a month to talk to anyone because corporate wont help because theyre privately owned..Such bull! STAY AWAY!
1 7 years ago (24-02-2018)

They honestly don't even deserve one star!! This place has horrible service all around! Manager Philip refused to come to the counter after requesting to speak to someone with some sort of authority. What a joke, DO NOT RENT HERE!!!!
1 7 years ago (15-01-2018)

Had a reservation with them, just cancelled because no one will pick the phone to tell child car seat rate. I called three times between 8 to 9 pm central time on 01/02/2018 and someone will pick the phone and bump the receiver to disconnect the call everytime. Worst service.
1 7 years ago (02-01-2018)