Best Buy

Typical Best Buy chain. This specific store does seem to have a better selection and stock of items than nearby Best Buy stores. Higher end computer systems, gaming computers, etc have a better chance of being stocked here.
4 7 years ago (20-05-2018)

Came in to upgrade my phone. The cell phone department was very busy . I was greeted by the department supervisor and then was paired with an associate quickly. .The associate who helped me (Chelsea I think?) was great ! Everything went smooth and I was on my way in no time . Always a great experience at this location.
5 7 years ago (11-04-2018)

Knowledgeable staff. Clearly divided between administrative and sales staff. Customer service is excellent facts on my account in detail.and suggests actions
5 7 years ago (19-05-2018)

I love Best Buy, I have been shopping here since their existence. Customer service is typically very helpful, but today I tried to return a item that clearly stated on the back of the box there was a 30 day money back guarantee but the Geek Squad manager I guess said we can't handle that you would have to contact the company for their warranty return. I understand that but he was very rude and snippy at the way he said it and then I asked him for the information and he refused to give me any kind of information to contact them. He was a rude jerk, I wish I knew his name but I didn't see his name tag. Customer service should be a priority but it did not seem to matter to him. Very disappointed in this experience. It will be very unlikely that I nor my family ever get the Geek Squad to help us with any needs if I see that guy even in the building. I will make sure to tell my family and my friends about him and hopefully they will do the same. Kind of stinks because I like going to Garner but I think I will be taking my business and my family's business to Cary from now on.
1 7 years ago (16-03-2018)

It's a best buy so that's good but the staff seemed a little less competent and knowledgeable in certain locations in the store. I wish there was another best buy closer to my location but this will do
3 7 years ago (10-05-2018)