Cox Solutions Store

Just about a 25 minute wait because customers were lined up about 15 deep when I arrived. Their sign in box was not working, they had someone taking down customers name, and were continously trying to get it working. Customer Service Staff were very efficient and friendly.
4 7 years ago (04-06-2018)

Just moved my daughter from Knoxville to Warner Robins and had to open a CATV and internet account. They were world class. Jennifer was very professional & courteous. Very fast and smooth transition. We’ll see how effective the service is over time.
5 7 years ago (12-04-2018)

Honestly the worst you call CS and they tell you something totally different once you get to there store it’s not true really it’s not worth the money ad time we spend always having problems with there service. Just hate it they should really improve in all aspects.
1 7 years ago (05-02-2018)

Just a cable company. But very friendly helpful staff
4 7 years ago (02-06-2018)

While the customer service tech agent is very polite on the phone, he was unable to tell me if there would or wouldn't be a $75 fee for a tech to come out to figure out why I suddenly have no internet in my new apartment (after 3 weeks of the internet working w/o a hitch). I told him to keep his tech. He offered me another service "complete home" for $10/mo. for a min. of 3 mos. that would cover the same issue. I don't understand why I have to pay this, just for the capability to pay them my money each month. I don't own this apartment, yet cox says I would have to pay for them to repair wires that are in the walls? Most other repairs would fall to the landlord, but not coax cable, I suppose! I think this is robbery. If I am unable to get things running properly on my own (avoiding a preposterous fee), I will pay for this first month, and cancel my service. I have unlimited data on my cell, and can tether my other devices. I can also DL entertainment and such over free wi-fi, rendering the over priced self important cox communications unnecessary. I am highly insulted, that companies think they can get a monopoly in certain areas (AT&T is not available here), then think I (and the rest of the intelligent citizens in the area) am not smart enough to see where they are padding the bill with wackadoo charges.
1 7 years ago (13-03-2018)