Greyhound: Bus Station

First of all, using public transportation in a new town is always daunting. This was my first trip to Dallas and I had no idea the expanse of this town. However, I'm a literate adult who can read reviews and make a decision based on what I want to invest time and money. At the time, the Greyhound trip from Waxahachie to Dallas seems like a reasonable time cost investment. However, due to the delay of the bus, my time became more valuable and I found an alternate route. When I called today, the service I received from Greyhound customer service about a refund was exemplary. Brooke was a professional who represented her company and self well Although my trip yesterday did not work out as intended, with human and mechanical errors very common in real life, the best we can do is admit our mistakes and move forward. Brooke was able to meet my needs and exceed my expectations for customer service and a complaint department. Well done! I hope this message gets to her
3 7 years ago (21-10-2017)

Terrible experience with day layovers due to shortage of drivers and staff
1 7 years ago (04-06-2018)

Horrible service avoid like the plague
1 7 years ago (02-05-2018)

Great bus
5 7 years ago (02-06-2018)

I work there
5 7 years ago (16-03-2018)