Jim Winter Automotive Group

I've had an ongoing problem with my Cadillac's tires feathering over the past 2 years. The car is chewing up Michelin Pilot Sport tires in less than a year with only 16-17K miles. The assistant service manager insists that it's due to a lack of proper tire rotation and wheel alignment. I do have my tires rotated and wheel alignment checked and/or done on a regular basis and when needed. So I asked how can I do a better job at maintaining my tires and the manager said I need to follow my owners manual (see pic). As you can see, the manual's instructions indicate this maintenance is not necessary on a regular basis therefore, does not help my problem. This dealership, in particular the assistant service manager, has trivialized my issue and is not taking ownership of the corrective action for the problem. As a Cadillac owner, I thought I was supposed to get exceptional protection and service from Cadillac. Especially, when it is related to safety. That is just not the case at Jim Winter. The one positive note is the Service Advisor - Jamie. His customer service and patience is remarkable. So thank you Jamie.
1 7 years ago (12-05-2018)

My dad had a recall on the airbag in his Pontiac Vibe. He contacted Jim Winter a month ago in early March and they said they'd order one and have it ready in a week. He's been given the run-around ever since. He calls every week but these people are full of excuses. I cannot recommend them based on this drawn out experience. In response to the business owner's reply - Thank you for your assistance, I am upping your rating from 1 to 3 stars. It's disheartening that we had to reach out to GM and write a poor Google review just to get your attention after a month with no information. Please update your policies so you are more proactive about informing your customers about situations like this. A simple phone call takes one minute.
3 7 years ago (13-04-2018)

This is literally the only dealership with whom I have had a positive experience. I've been leasing a Verano from them for over a year, and my wife owns a car from them, which has been great for the past 3 years, at least. Their service is prompt and thorough; I have never had an issue with them. If I have to take my car in for service, it is usually resolved the same day and the people have always been courteous and not pushy.
5 7 years ago (16-02-2018)

I was 20 minutes early to my scheduled oil change and they had me out fast and did a great job. One of the best service centers I have ever been to. Glad they are my one stop service center.
5 7 years ago (22-01-2018)

Great experience overall: quick check-in, friendly service, oil change and tire rotation while I waited comfortably. The coffee was good, too! Thanks.
5 7 years ago (10-03-2018)