Spartan Toyota

Jerry at Spartan Toyota on S. Penn. In Lansing was very helpful when my sister needed to replace her car. He and the other employees went out of their way to make the transition as smooth as possible for her. It wad more than just a dealer selling a car. Jerry is an amazing and caring person as were the other employees who helped her. Thank you Jerry and thanks to all who were involved. Bless you all.
5 8 years ago (04-04-2018)

Large inventory of vehicles. Sales staff were professional and personable. I worked with Jerome Edwards and he made the process smooth and easy. Would come here again to get a vehicle.
5 8 years ago (29-05-2018)

I've been here before for parts, and the part buying experience has always been smooth and pleasant. On a whim I dropped by one day to check out new cars on the lot. I got a test drive in a car without any effort. While I wasn't intending to buy that day, and I never really made that clear at all during my time there, the experience was never pushy. It was more of just a relaxing conversation about what I liked or what I'd be looking for. I recommend giving these guys a chance if you're looking for a new car. I dealt with Matt and he was a straight-shooter.
5 8 years ago (06-03-2018)

Spartan has serviced four Camry's and one Lexus since 1990. Three of the Camry's and the Lexus were purchased there. Total 879,000 miles combined. Currently drive 2012 Camry purchased from and serviced solely by Spartan. Just had 250,000 mile maintenance performed. Excellent service as usual. Great people and dealer to work with.
5 8 years ago (04-04-2018)

Bought a brand new CH-R a couple months ago. With the bi-polar weather, the windshield to that car had cracked. I have called my insurance company who advised me to go to the dealership first to confirm if it was chipped from rocks or debris. I have never done this before so I was unsure of how this works. I went in anyway and the receiver in the service department found the initial chip mark for me and confirmed that the crack was indeed from either rocks or pebbles. The Service Manager, whose name is Cody, comes over to us and pointed out the two chip marks on the windshield, which the receiver had already found. CODY then began sticking the tip of his pen into both holes--trying to carve into the chips. He then started pointing his pen into random parts of the windshield. I had no idea why he was doing this so told him I would appreciate it if he stopped doing that. He claims that using a PEN was how to find chips. Really? Pen companies better start advertising that. Anyway, I told him I can clearly see the chips now (which was what I initially came in to confirm) so there was no need to find more chips or reason for him to try and make the chips more visible. However, if he seriously felt the to need to point out every chip, to just point it out with his finger. He accused me of being frustrated and told my family and me to leave. This really upset me. First of all, I only came in to confirm the crack was caused from a chip. Second of all, the receiver had already confirmed everything I needed to know. I was already planning to leave after speaking to the receiver. And finally, the only reason we were held up was because Cody wanted to get involved. Cody's involvement escalated into something it shouldn't have and caused an argument in front of many others. How embarrassing for him. As a manager, he needs to be more professional and understanding of the customer's situation. I don't understand why he got upset and became so rude. Maybe he assumed I was going to accuse him of chipping the windshield with his pen? Or file a claim against the cracked windshield? I'm not sure what was up his butt but the warranty clearly states they don't cover windshield replacement from rocks or debris--which I understood. So why did he feel the need to find every chip with his pen? Why did he become so defensive when I asked him to stop? It is definitely the lack of professionalism and skill in customer service. Very disappointed that Spartan Toyota would have this jerk represent them as their Service Manager.
1 8 years ago (26-04-2018)