Kay Jewelers

Horrible experience. They guaranteed my ring would be done before our wedding anniversary. My husband got me a new band. It was not done. Then they called and said it would be done by Christmas. It was not done. On 1/6 it was finally ready for pick up. They have horrible communications and lie that that they have been communicating with you. No voicemail or records of them calling. They are very pushy with you and try to get you to get a credit card. It may look nice, but do not go to Kay's. There are plenty of jewelers who are not sleezy and unorganized!
2 9 years ago (09-01-2018)

I have never felt so disappointed. I have had not just one bad experience with kay jewlers but 3. My wedding ring now looks like someone just learning how to solder repaired my ring. Do not buy anything from KAY Jewlers
1 9 years ago (27-12-2017)

Do not EVER use this low rent jeweler. They will lie to you about their service and cheat you out of your money. May: Took a ring in to get sized (couldn’t do it) and another to get cleaned. The cleaning was supposed to be a free service which I did not know at that time. I was charged for the cleaning. Aug: Took a ring in to get prongs repaired and another to get cleaned. No charge for the cleaning. When I asked about that I was told it was a free service. They took the other ring for repair, took my money and shipped it off to Boise for two weeks. Today: I picked up the ring and asked (to verify) what the charge was for cleaning. I was told it was free. I told the sales person that I had been charged for a cleaning (in May). She got the “assumed” manager involved. She looked it up and said I was charged for a repair (in May). I told her I had “no” repair done in May, that I asked for a sizing, which couldn’t be done and a cleaning. Then the ring I had repaired, and that was returned from Boise, is only partially repaired I noticed. I was told there is only so much that can be done with prongs. They sure took my money though for the repair when I dropped it off, but didn’t bother to tell me it might not be a complete repair so I could make the choice to have it done or not. No apology, No refund of any kind. That’s what I get for going “on-the-cheap”. Lesson learned. There’s a reputable high end jeweler in downtown Nampa by the old train station. Use that business instead of a “chain” drug store business like this. Cheats and Liars!!
1 10 years ago (12-09-2016)

When you buy a warranty on jewelry. I would expect that it covers the stones but it doesn't. I was pretty disappointed that they didn't want to replace my stone. however they did in the end because it was only a $20 stone and I asked them if it was worth losing a customer over $20 needless to say they replaced it for me. I've loved them every other time that was just disappointing
3 10 years ago (17-07-2016)

Sue was very helpful and was great to work with. Excellent customer service from her!
5 10 years ago (16-01-2017)