Norco Medical, Eugene

Care provider took in prescription and gave her all the info. Lorie called me after she left for some info and she said she had to get a hold of my caseworker for one of the prescriptions. Then I would be all set. After 3 weeks of waiting I called to find out what was holding things up. Lorie was very rude said I never called with a measurement so she had done nothing with it. Now I have to start all over. Don’t go here you will be sorry if you do.
1 7 years ago (21-05-2018)

If i could do a negitive i would i live 30 miles away. Call tell them im on my way to get fitted check in and sit for 45 minutes just to find out the person that was going to help me was not there aaaaagh
1 7 years ago (10-04-2018)

My husband needed repair/replacement of his CPAP. When I went in several weeks after the order was initially placed to check on the status, the woman at the desk brusquely asked why I was even there and said the medical office should never have told me to check with them. They were waiting on a loaner to fix his. I was specifically told “don’t call us to check, we will call you when we are ready”. Order was sent in October and now it is Christmas time. No calls yet! We found out today that we can go through Quest instead. Thank goodness. I will not visit Norco again for any needs!
1 7 years ago (18-12-2017)

No communication and rude response on the phone when I tried to get more information. Doctor said it would be one to two weeks to get my device. It has been almost 4 weeks and today I had to call them to find out what was going on. Younger girl on the phone was giving me a "tough luck" response on the phone, and when I said it was Norco's responsibility to keep me in the loop, she hung up. I guess I'll try another medical supplier. Very unprofessional.
1 7 years ago (05-10-2017)

Very kind and informative on the phone. Great personal service when I went in store.
5 8 years ago (03-08-2017)