Samaritan Medical Supplies

I had never filled anything here prior to having my doctor send in a prescription. I was planning to wait a few days and then call Samaritan Medical Supply but within a few hours they called and left me a message that my item was ready to pick up. They had even looked up my insurance and already had it bill. I was very impressed. The staff was very nice over the phone and in person.
5 7 years ago (10-04-2018)

Terrible customer service! I called to find out about my husband's cpap. I am authorized to speak on his behalf. Jean said she'd call me back with info; instead called my husband who forgets half of what you tell him. I had to call back and I still don't have the info I needed. If you need a cpap, you'd better be sure you ask all sorts of questions upfront or you will end up paying hundreds of dollars more than other supply companies charge!
1 7 years ago (16-04-2018)

I had to get a walker with wheels to use till I have surgery to have a tumor on my hip removed and for awhile after surgery too. Dawn was so awesome and kind!! They had to order the correct one and it was gonna take 4 weeks. Not sure what she did but it came in 2 weeks. She called me as soon as it was in and said they would get it put together asap! And they did! She made sure it fit me correctly and that it was the right one. I would highly recommend them! And I will say that I read the reviews on here and was a bit nervous but went in thinking ok gonna give them a clean slate and expect great service. They were wonderful!
5 8 years ago (06-11-2017)

Poor customer service. Revolving people in supplies office. Always getting mixed up or not knowing what to do. Will not get basic RESMED supplies for customers. GS wants you to buy another brand. Do not use Good Samaritan Medical Supplies.
1 8 years ago (03-11-2017)

Been playing phone tag. Finally get a time set up to have my machine picked up. Driver calls me to set up a time. Driver left voicemail and said he would be here between certain times. I made sure to call him back to let him know those times were fine. He NEVER SHOWED UP, OR BOTHERED TO CALL ME AND LET ME KNOW HE WOULDN'T BE HERE. I called him back after the set times and let another voicemail with him asking if he was still coming. Nothing. I called the main office TWICE and they said they would get back to me. AGAIN NOTHING!!!
1 8 years ago (04-04-2017)