Sears Appliance Repair

I WOULD NOT RECOMMEND SEARS APPLIANCE TO MY WORST ENEMY! This has nothing to do with the technicians, it has everything to do with the customer service and scheduling. After the technician diagnosed the problem, he then told me it was a 7-10 day lead time on the parts, so we ordered the parts and scheduled the repair on 4/2/18 between 8 and noon. The parts arrived on 3/29/18 and we kept the same repair date for 4/2/18.........noon came and went so I decided to call Sears around 2 pm to see where the technician was at....I was told he went ahead and cancelled and I was given no explanation nor could the customer service department get ahold of him. After 3 phone calls between 3 different customer service reps and 1 "Supervisor" I still had no answer on to why my install date was cancelled and the "Best" date available was going to be 4/10/18. This was un acceptable to me and I was told I would receive a phone call back from the said "Supervisor" and what do you know, I received no such phone call back. I called back this morning on 4/4/18 and after 45 minutes of going back and forth to explain to them the 10th is not an option for me and it needs to be sooner, I was then told "Ok sir, we have an opening tomorrow between 8 and noon" I accepted and went about my day. Well here I am at 2 pm and I receive a phone call that my apt for tomorrow between 8 and noon is cancelled once again and now the best option is 4/11/18. I talked with a "Supervisor" once again, and all I get is the typical "I'm sorry sir but that is the best we can do". I have never received an answer on why my 1st apt was cancelled and now I have to wait another week..........I will make sure that EVERY SINGLE PERSON I TALK TO WILL BE TOLD TO NEVER USE SEARS APPLIANCE REPAIR!!!!!!!!
1 7 years ago (04-04-2018)

No stars is a better choice, but can't post with no stars. The service man couldn't get the sludge out to drain it, though he tried - the new company's installer did just fine with a straightened hanger. We had a Sears warranty - tried to use it. They kept us on hold so long they disconnected us. Twice. Not getting Sears anything anymore. Can't even get an answer on the phone. Nobody bothered to call us back. Very unsatisfactory customer service.
1 8 years ago (23-08-2017)

i don't like the cost, but everyone is expensive, he did a good job
4 7 years ago (19-02-2018)

Sears personnel are always so professional and prompt. If they tell you they will be there at a certain time, you can depend on it. More importantly they know what they are doing and are very thorough. You can depend on them to do it right!
5 8 years ago (10-12-2017)

Our water heater is not repaired. We have been waiting since Saturday, April 21st. A Tech came out on the 21st but that was only to take pictures and diagnostics.
1 7 years ago (26-04-2018)